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df87a5ebab80355's avatar
df87a5ebab80355
7 months ago
Solved

Crashes/ freezing on PS5

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your gamertag/PSN ID? Mando57WIU
Date/time issue occurred 07/19/24 30 times
What type of issue do you have? Crash/Freeze
Which mode has this happened in? College Football Ultimate Team
Summarize your bug Every time I load into a game it states EA is still processing request please close and return in a minute. After I wait I log in again and it complete freezes.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’m reported it every time
What happens when the bug occurs? It completely freezes
What do you expect to see? A fix or I want a refund.

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Crashes on PS5

  • EA_Illium's avatar
    EA_Illium
    7 months ago

    Hey @BostonStrong182 

    Apologies for the delay, If we are running into crashing and freezing while trying to play College Football. I would recommend giving the following steps a try:

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database
    7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

    If you would prefer to look at refund options, you will need to continue speaking with Sony as we are unable to assist with refunds on the forums. 

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi @df87a5ebab80355e 

    When you have a moment, give the following a try first:

    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database

    Cheers, 

  • BostonStrong182's avatar
    BostonStrong182
    7 months ago

    Product: EA SPORTS™ College Football 25
    Platform:PlayStation 5
    Please specify your platform model. Sony PlayStation 5 Digital Edition
    What is your gamertag/PSN ID? Aliens-exist-712
    Date/time issue occurred 7/15- present
    What type of issue do you have? Crash/Freeze
    Which mode has this happened in? College Football Ultimate Team
    Summarize your bug game freezes and crashes in any game mode I try to play.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? I’m reported it every time
    What happens when the bug occurs? It completely freezes
    What do you expect to see? A fix or I want a refund. I have contacted EA who said to contact Sony, who refused to issue a refund because it has been more than 24 hours. I paid extra for early access. The game has been out for almost a week and I still cannot play the game. I would want a refund if I can get one. I just want to be able to play for the game that I paid for. I tried the above mentioned fixes with no change. 

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey @BostonStrong182 

    Apologies for the delay, If we are running into crashing and freezing while trying to play College Football. I would recommend giving the following steps a try:

    Spoiler
    1. Make sure you have the latest software update.
    2. Troubleshoot your connection to EA games
    3. Unplug any devices attached to the USB slot.
    4. Perform a power cycle.
      • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
      • Turn it back on after one minute.
      • Launch your game.
    5. Restore the license for the game.
      • Go to Settings on your PlayStation.
      • Click Account Management then Restore Licenses.
    6. Enter Safe Mode and Rebuild your PS database
    7. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

    If you would prefer to look at refund options, you will need to continue speaking with Sony as we are unable to assist with refunds on the forums. 

  • CharleyGoesHard's avatar
    CharleyGoesHard
    7 months ago

    Tried every single one of these and nada. I would really love to play the game I pre purchased at least once, or at the very least get a refund and buy again once i know it will be playable, 

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