NCAA25 Squads game not loading with cross platform user

Product: EA SPORTS™ College Football 25
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? DIDDY--PARTYY
Date/time issue occurred MONDAY
What type of issue do you have? Crash/Freeze
Which mode has this happened in? College Football Ultimate Team
Summarize your bug Me and my friends try to load into a squads game one is xbox and one is ps5 and I cant load in with the xbox user and we tried everything but it lets me load with the ps5 user. When we all ready up it just shows the loading screen and we can hear our user on the main menu.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Load into squads game with cross platform
What happens when the bug occurs? Stuck on loading screen and get a loss for the game
What do you expect to see? The game loaded

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Me and my friends try to load into a squads game one is xbox and one is ps5 and I cant load in with the xbox user and we tried everything but it lets me load with the ps5 user. When we all ready up it just shows the loading screen and we can hear our user on the main menu.

EA_Kent
6 months ago

Marking as solved only for visibility. We are currently investigating this.

Hi everyone,

We appreciate you letting us know about this.

I wanted to drop in and let you know that we are currently looking into the issues with loading into Ultimate Team games in some situations. Thank you for bearing with us while we're investigating.

134 Replies

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ShizzleSlays
6 months ago
Cross-platform squads isnt working. Every time I join with my friends who play x box we get stuck in the loading screen
qVzRaiin
New Rookie
6 months ago
I was trying to play 3s with two of my buds but it would get into the loading screen for the game and stay there permanently. I could still hear noises in the background like I was still in the menu but I couldn’t do anything besides wait. One of my buddies is on XBOX while me and the other are on PlayStation. We tried different things like restarting our consoles and more for about 45 minutes before we gave up. When me and the friend on PlayStation joined together and tried it worked perfectly fine with no issues and Solos had no issues so I figure it is a cross play issue.
EA_Illium
Community Manager
6 months ago
Hi @ShizzleSlays, Do you get an error message at all?
ab15j7sww9nx
6 months ago
Same thing is happening with my friends. They have ps5 and I have series X and we get stuck on the loading screen every time. Frustrating
fivemant
6 months ago
Everytime me and my buddy start up a squads game it makes it seem like we have found a match and then we just sit in the loading screen that never ends. And we never get put into a game.
Any way to fix this?
mixedmamba703
6 months ago
Same this is extremely frustrating
allendynasty
6 months ago
Same issue, I loaded into a game with another Xbox player and it worked perfectly. I hate this game sometimes.
Cober_Clixs
6 months ago
how do you fix it
Imtheboss121212
6 months ago
Extremely Frustrating. EA doesn’t care to fix servers, only to rip people off on packs
RedSlugz
6 months ago
Same. I can’t play with my brother because he is on PS5 and I’m on XBOX Series X. This game is awesome because it is a way for us to spend time with one another. We do that by playing squads. It’s been broken now for 2 days and it’s just…depressing. I can’t believe such a big company would have such a bad bug in Production. It’s extremely frustrating for the customer and tbh it just makes EA look bad. This a Sev0. EA please fix this.