EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: Crashes/ freezing on PS5
Hey @BostonStrong182
Apologies for the delay, If we are running into crashing and freezing while trying to play College Football. I would recommend giving the following steps a try:
Spoiler
- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Perform a power cycle.
- Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
- Turn it back on after one minute.
- Launch your game.
- Restore the license for the game.
- Go to Settings on your PlayStation.
- Click Account Management then Restore Licenses.
- Enter Safe Mode and Rebuild your PS database
- Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
If you would prefer to look at refund options, you will need to continue speaking with Sony as we are unable to assist with refunds on the forums.
