EA Staff (Retired)Hi @Grxvity_Aim
Would it be possible to get more information on this?
Cheers!
PSN: temp2697314535
platform: ps5
Yes, the error message I’ve most frequently gotten is a “de-sync error” which says the stats will not be recorded but they always are recorded as a loss even if I’m marginally winning the game.
As far as I know it only really affects Squads head to head. I don’t play as much solo head to head, but haven’t had the issue on there.
To help prevent the issue I bought a wifi extender for better connection and the error this occurred, so I have no purchased and Ethernet cable to further help from getting kicked from games.
I believe the “de-sync error” should be fixed. I really shouldn’t be losing games that I currently have the lead in. Especially when it explicitly says the stats from this game will not be recorded. It must be an in game issue. Ive taken several steps to prevent it and when I switch to any other game I have zero connection issues. On top of that I have several friends who commonly get the “de-sync error code” and it gives them loses as well.
I have a video with proof of the issue that is 51 seconds long and I’ll try to attach it here. I was playing my national championship game up by 6 points with a little over a minute left. When suddenly im kicked and given the “de-sync error code.” I’m told the stats won’t be recorded. When I get back to the menu it initially doesn’t count it as a loss. But then it refreshes and gives me the loss.I receive 7500 coins that says squad season complete and a field goal pack. If I had not been given the “de-sync error” from the game I would have won my national championship and received two national championship packs. This has happened twice and in national championship and several times in the playoffs!!!
PSN: temp2697314535
platform: ps5
Yes, the error message I’ve most frequently gotten is a “de-sync error” which says the stats will not be recorded but they always are recorded as a loss even if I’m marginally winning the game.
As far as I know it only really affects Squads head to head. I don’t play as much solo head to head, but haven’t had the issue on there.
To help prevent the issue I bought a wifi extender for better connection and the error this occurred, so I have no purchased and Ethernet cable to further help from getting kicked from games.
I believe the “de-sync error” should be fixed. I really shouldn’t be losing games that I currently have the lead in. Especially when it explicitly says the stats from this game will not be recorded. It must be an in game issue. Ive taken several steps to prevent it and when I switch to any other game I have zero connection issues. On top of that I have several friends who commonly get the “de-sync error code” and it gives them loses as well.
I am trying to attach a perfect video with proof of the issue. It’s only 51 seconds but says it’s too large to upload. I could email it or find other way to upload the video. In sum, I was playing my national championship game up by 6 points with a little over a minute left. When suddenly im kicked and given the “de-sync error code.” I’m told the stats won’t be recorded. When I get back to the menu it initially doesn’t count it as a loss. But then it refreshes and gives me the loss.I receive 7500 coins that says squad season complete and a field goal pack. If I had not been given the “de-sync error” from the game I would have won my national championship and received two national championship packs. This has happened twice and in national championship and several times in the playoffs!!!
Any updates on this? @EA_Illium
Hey, @EA_Illium I have provided a sufficient amount of information above, and have the ability to provide video proof. Was hoping to hear back
EA Staff (Retired)Hey @Grxvity_Aim
Apologies for the delay we had shared this with the team to be aware. I wanted to check if you have had a moment to grab the latest Title Update today to see if you are still getting Desync Errors?
No worries @EA_Illium i have gotten the new title update along with my friends and will say the amount of de-sync error has drastically decreased, but they do still happen and the stats are still recorded as a loss. Since the title update I’ve only had one de-sync but my friend has still had a handful. It seems more persistent in trios than duos as well.
For while it seemed like it was fixed but it kept happening to me up until like 1 month ago until I finally just quit for good. I ended up losing 10+ natty packs because of it and the EA guys on here just stopped responding to me and aren’t gonna do anything to help. So I just deleted the game. It’s just a money pit unfortunately
