I am also missing my On The Clock: Travis Hunter content... I shared details already - on the version of this which was posted to the NFL 25 forums. I placed my order on the evening of April 27th - at least two days before the cut-off date - under the Xbox account: Disturbedx2000. I received Travis in CFB 25 - however the pack is nowhere to be found in Madden 25...
EA_Kent I see that this issue is "under investigation" - what exactly is keeping so many people from getting the pre-order content they're entitled to, or any alternative form of a "make it right" gesture on the behalf of the team?
I was told that I would get a 99 OVR Travis Hunter early pre-order incentive - numerous people here were told the same thing... Unless the topic of this thread is adequately addressed, and solving this issue is shown to be a top priority to the Madden NFL 25 team promptly, I will be moving forward with my decision to cancel my pre-order - regardless of the extent of my feelings of disappointment only truly extending towards the Madden side, opposed to that of College Football... I cannot, in good spirits, continue to support these video games - so long as the understandably vocal concerns of SO MANY users have been left generally unaddressed for well over a week now... Sorry - but if I am paying $188 CAN for the Madden 26/CFB 26 MVP Bundle then I fully expect receive ALL of the content that was listed as being included, at the time I placed my order... *It doesn't help that EA Help has been a repeat "dead-end" - as far as finding support for this topic is concerned, both in my case as well as that of MANY other players/customers...
Please, give it to the community straight already, EA_Kent: Can we expect to ever receive this content at a later date, and what (if anything) will we be offered in the event that this HIGHLY sought after - HEAVILY marketed/advertised - incentive remains unavailable to the customers who are entitled to claim it, per the terms of our pre-order agreement? This consistent lack of providing communication and/or any sense of lasting clarity towards the members of this thread is simply not acceptable - or fair - displays of customer service... In conclusion, I ask: We are paying customers - why do we still not have access to the content that we are graciously paying for??? *Content which was originally advertised to us as being an "immediate" reward, I might add...
Have someone fix this promptly - please.
Thank-you.
Community Manager
