Forum Discussion
EA_cuervo
Community Manager
11 months agoHey lilsavage09913,
I'm sorry to hear that your account has been compromised. Please note that you should re-secure your account as soon as possible. For instructions on how to re-secure the account, please see: What to do if your EA Account has been hacked
Once your account has been re-secured, you can contact EA Help Support for further assistance:
How to chat with EA Help
- Log in to your EA Account here: https://help.ea.com/en/help-home/
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.