I PULLED A 92 OVERALL IN THE 94 CFP CHAMP SET

I opened a 94 ovr CFP set and received a 92 overall out of it. I have been contacting EA for 2 days trying to get the pack and I haven’t gotten anything. They keep telling me there’s nothing they can do but now I’m out on 180k coins. It clearly states you receive a 94 overall player.