Missing player
Purchased some Rush packs and pulled a LTD 95 Reggie Bush, kept opening some packs and when I went to my line up he wasn’t there to add to my starting lineup, went to my items and the card isn’t ther...
Forum Discussion
@45251504fe6a0cb9 Same - I know these packs have cards that I wouldn't use, but it would be free training. Oh, and it is promoted by EA as a perk. The stubbornness of EA to not make right for something they promote or for FREE cards is beyond stupid.
On the EA Loyalist packs, I was told it is a known issue and they are working on it, yet they want me to check back every 72 hours and reopen the case. Each time I do, I'm asked to provide proof that I have EA play and monthly billing. The EA help advisor will spend 30 minutes researching each time and come back to say "Nothing we can do, known issue.....please check back in 72 hours...." - If it is a known issue why hasn't EA just said that? Whoever is in charge of customer support and communication at EA needs some basic training on communication. It isn't that hard. In my software platform I'm responsible for, we simply put in-app messaging when we are having known issues. Guess what? Customers are happy to know that it is known and being worked on.
Out of the principal of it, I'll keep reopening tickets for the EA Loyalist and the FREE Restrepo Card, that I still haven't received. Again, not going to use it but it isn't right for all the CFB 25 players who have paid money and spend time playing this game to not get what they are entitled to.
On the EA Loyalist packs, I was told it is a known issue and they are working on it, yet they want me to check back every 72 hours and reopen the case. Each time I do, I'm asked to provide proof that I have EA play and monthly billing. The EA help advisor will spend 30 minutes researching each time and come back to say "Nothing we can do, known issue.....please check back in 72 hours...." - If it is a known issue why hasn't EA just said that? Whoever is in charge of customer support and communication at EA needs some basic training on communication. It isn't that hard. In my software platform I'm responsible for, we simply put in-app messaging when we are having known issues. Guess what? Customers are happy to know that it is known and being worked on.
Out of the principal of it, I'll keep reopening tickets for the EA Loyalist and the FREE Restrepo Card, that I still haven't received. Again, not going to use it but it isn't right for all the CFB 25 players who have paid money and spend time playing this game to not get what they are entitled to.
Yupp. The fact that ea is basically cheating their players should be an issue. I don’t care if it’s 1 player or 10 players or 1,000,000. Every person deserves to play the game equally. And when 1 doesn’t, ea is cheating.
so ea dev team, can we get answers?
Just reopened my cases again at EA Help (it's a weekly habit) - Same story different day - Post on the Forum and an EA Advisor will respond and help you out. I've yet to have an EA advisor respond. I've even messaged them directly, see they read it and nothing.
Any communication or acknowledgement would be greatly appreciated.
At this point I think they hope we will just stop asking for what we rightfully deserve, which at minimum is reimbursement for the players we are missing.
good news, I will stop, I won’t play any UT titles after this disaster.
when does GTA come out? 🙂
Fun interaction if anyone is still trying to get what the deserve in this game.
