Missing Xavier Restrepo
I was playing when the program dropped and I did not get the free 86 that you can upgrade. I’m wanting to grind the games and upgrade him and need him on my account. Can any game dev help me please. ...
Forum Discussion
It’s been 2 weeks since the release of Xavier Restrepo and I still have not been able to get him. I have tried to contact EA and they never give me an answer. I have been doing the upgrade tokens in hopes of them releasing his card with the token for the players who have not gad him but still no good. Hoping to see if someone can help.
username: vLcBuLLet6
@ce79d71778328485 If you have still not received the Xavier Restrepo card, EA support has advised that you need to open a ticket at EA Help. I spoke with a representative, Vipin, who was extremely helpful. Vipin said that EA does consider this issue resolved.
Vipin said that all users who have yet to receive the card will need to open a ticket at EA help and reference case number: 192728452
This will let EA Devs know that the issue isn't resolved for everyone.
Thanks to everyone in this community who takes the time to report.
jahforce
Vipin said that all users who have yet to receive the card will need to open a ticket at EA help and reference case number: 192728452
This will let EA Devs know that the issue isn't resolved for everyone.
Thanks to everyone in this community who takes the time to report.
jahforce
Thank you very much for the information @jahf0rce. The only issue is I have trouble trying to open a ticket. Would you be able to help me with the steps to open one up?
@ce79d71778328485Yes! Here are the steps:
1. Go to EA Help:https://help.ea.com/en/help-home/
2. Select College Football 25 under Game Support
3. Select the "I'm looking for something I earned" or "I'm looking for something I bought"
4. Select "Chat with us"
5. This will allow you to enter in a topic such as "Have not received my Heisman Hopeful Welcome Pack Xavier Restrepo"
6. You can attach any screenshots you have. I took screenshots of My Items filtered to Heisman Hopeful, which shows I do not have Xavier Restrepo in my item binder. I also took a screenshot of the Catalog screen filtered to Heisman Hopeful which shows that I do not have the green OWNED text under Xavier Restrepo.
7. Wait until the EA Help joins the chat and follow their instructions and let them know that you haven't received your Xavier Restrepo8. Be kind to your EA representative. They have to deal with a lot of potentially angry people all day. 🙂 I'm always thankful for their time.
You can also reference my case number in the chat with them: 192728452
I also reference this forum that there are many other users who have still not received their Xavier Restrepo card.
Hope this helps and good luck.
jahforce
I have a similar problems with 91 Ryan Williams, can you explain to me how to get the ticket. I already talked with ea help but have not been able to get a hold of a developer.
- @KiddoGMS14 I'd follow the steps I provided to above or below depending on how the forum organized the replies. 🙂 Just replace Xavier Restrepo with Ryan Williams.
Did you buy the card in the auction house or earn it in a pack?
Hope this helps and good luck.
jahforceI bought the card at an auction
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