Missing Xavier Restrepo
I was playing when the program dropped and I did not get the free 86 that you can upgrade. I’m wanting to grind the games and upgrade him and need him on my account. Can any game dev help me please. ...
Forum Discussion
Thank you very much for the information @jahf0rce. The only issue is I have trouble trying to open a ticket. Would you be able to help me with the steps to open one up?
@ce79d71778328485Yes! Here are the steps:
1. Go to EA Help:https://help.ea.com/en/help-home/
2. Select College Football 25 under Game Support
3. Select the "I'm looking for something I earned" or "I'm looking for something I bought"
4. Select "Chat with us"
5. This will allow you to enter in a topic such as "Have not received my Heisman Hopeful Welcome Pack Xavier Restrepo"
6. You can attach any screenshots you have. I took screenshots of My Items filtered to Heisman Hopeful, which shows I do not have Xavier Restrepo in my item binder. I also took a screenshot of the Catalog screen filtered to Heisman Hopeful which shows that I do not have the green OWNED text under Xavier Restrepo.
7. Wait until the EA Help joins the chat and follow their instructions and let them know that you haven't received your Xavier Restrepo
8. Be kind to your EA representative. They have to deal with a lot of potentially angry people all day. 🙂 I'm always thankful for their time.
You can also reference my case number in the chat with them: 192728452
I also reference this forum that there are many other users who have still not received their Xavier Restrepo card.
Hope this helps and good luck.
jahforce
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