Store rush pack bug

Pretty much the same thing happened to me… I bought a bundle that included a 96+ player pack as the topper. Those 99 gamechanger players were coming out the next day and so I wanted to save it for then. Logged on the next day, and the pack disappeared from my unopened packs… it still shows “1 unopened pack”, and I had 5 EA advisors all say they see the pack on my account, but it’s a week later I’m still unable to open it. They just keep giving me the run around and gave me hope it would be fixed as if they actually cared enough to do something about it. I was told it’d be fixed within 24 hours, told that they’d look into and that they “can assure me I will get my pack”, until the last advisor I spoke with pretty much told me there’s nothing they can do about it. And go figure, he said “just know we are taking your situation as an example of ways we can be better”, and that I should “post about this on their forum” and hope maybe someone at EA will notice and actually help.. lol Like why can’t you just help me right now??? I told them to imagine they ordered something and it got lost in shipping, and instead of the company giving you a refund or a replacement they tell you that you should “go online and post about it”, and that they will use your pain as an example of how they can better themselves. LOL it’s unreal!! That’s not the way you should treat your money spending customers after you literally just robbed them. I even suggested they just give me points or a different pack of similar value if they really can’t fix the issue, but of course they said they can’t even though that’s more than reasonable for me to ask. Especially considering I’m probably owed way more in make rights because of the inconvenience and frustration this caused me. Instead though I just have to take the L on a $60-$70 pack, that I really looked forward to opening because the odds for a 99 were like 35%. And let’s be honest, I know for a fact they could just give me something else but they are probably told not too and is why so many of us get screwed over. I’ve spend 3-4 grand on this game too, and they still don’t even care enough to give me 1 pack after screwing me over… We need to stop giving them our money unless they decide to start fixing their issues.