Store rush pack bug

I'm having some of issues also, except right now it won't let me play any ultimate team, it keeps giving me a server error and has for last few days but can still spend money or get cards but that's all I'm able to do.  I will not be able to reach level 50 or 60 this season as I have not been able to play to get anything and that's what is bothering me the most.  I've put time and money into this game and now I feel like I'm getting screwed over and I absolutely adore this game but the issues have really soured me to it.  I've lost money from buying packs and getting stuff that isn't there multiple times, lost probably around 100-200 dollars worth of points through card packs and cannot get EA to answer me.  I've reached out on twitter or x and no answer, I wanna say I've reached out on ea help site and nothing ever happened.  This customer service really hasn't helped me and I've sank around 750-1000 into this game and I never buy loot crates or points on any other game.  I'm just a huge UGA fan and finally have a game with them in iron a sport I love unconditionally.  You would think they would try and help me out with what I've sank into the game but I can't get any help from anywhere or I cannot find the right place.  I cannot even play the game now because of constant server errors