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SecretElite0's avatar
2 years ago
Solved

bought ncaa 25 but after my free trial it says I need to buy it to play

I bought the disk version of NCAA 25 recently, but I had already had the free trial. Since my trial ended, I haven’t been able to play it, as it tells me to buy the game from the Microsoft store. This is a problem. I already spent 60, so why should I spend another 60 just for the game to work? I would love some help on this. 

  • Hi there, @SecretElite0 

    Try deleting the game and downloading it again. Since it's been purchased, you should be able to go to My games & apps > See all > Full library. Try downloading the game from there. If you don't see it, it's possible the game was purchased under a different account.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @SecretElite0 

    Try deleting the game and downloading it again. Since it's been purchased, you should be able to go to My games & apps > See all > Full library. Try downloading the game from there. If you don't see it, it's possible the game was purchased under a different account.

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