Forum Discussion
Hey Everyone,
If you are still seeing a message to reset your EA account password, we can try resetting it at help.ea.com
After closeCF25 and restart your console. If this continues after, please reach out to our support to look at your account.
For more info on how you can set up a case with the team, check out the following article on the EA Help site:
Cheers!
I have changed my password and email and I still can’t login
- EA_QueenBee7 months agoCommunity ManagerHey @Leafsfan2013,
What issues are you having when you try to login, exactly? Could you share a screenshot of your issue? - 7 months ago
I keep getting the QR code to reset my password. I have reset my password, but nothing changes. Is there something else I have to do after updating my login credentials?
- 7 months ago@EA_QueenBee I can’t upload a photo
- 7 months ago
I have also had the same issue since early access. I consider myself very computer and console literate and have logged into EA multiple times on PC and my phone. When I load NCAA 25, it keeps prompting me to change my EA password, which is the same email that my Xbox account is setup with. I know it is changing my password too because every time I play battlefield on PC, EA makes me sign in again with the new password. If there is a way to contact customer support to help walk me through the issue, please let me know!
- 7 months ago
I am also having this issue.
- 7 months ago
I am also having the same issue. EA doesnt seem to want to help. Wasted 70 on this game
- 7 months ago
I'm having the same issue
- 7 months ago
I also had this problem. However, it was able to fixed. The issue is that the email that’s attached to your PSN is not the one you think it is. You can confirm this by signing into EA and viewing your connections. Try to link it and it’ll probably say it’s link to some deactivated email. I then contacted support and explained that. They unlinked from the old account and then I could link to my actual one. Works perfect now.
- 7 months ago
where did you contact support, I cant find a phone number or an email to call. I have the same issue.
- 7 months ago@UrbanMuffinTop excatly. its the dumbest * thing ever. You have to make a "case" and then they wont respond and will just close the case. its impossible to resolve
- 7 months ago
What number did you contact for that help?
- 7 months ago@Leafsfan2013 I’ve been having this same issue since I got the game on Friday!
- 7 months ago@UrbanMuffinTop They take your money then ignore you, it’s crazy
- 7 months ago
- 7 months ago
Yep I have 2 cases with them and they both were closed as “fixed” and “resolved.” No one from the EA tech support ever contacted me. It’s absolutely B.S. I’ve had the game since the early access and have yet to play online because of this
- 7 months ago
I also cannot login, I’ve tried resetting my password and the verification code will not send to my email. Trust me I am entering in the correct email for the ea account
- 7 months ago
This is the dumbest thing of all time and I am also having this issue. I reset the EA password for both email addresses that it could be associated with and it still shows me a QR code to reset the password every single time even though I've obviously logged in on EA.com with both reset passwords. It also shows "EA Servers unavailable at this time" after skipping the QR code screen. Why is this like this EA? you spend $70 on a game and expect to be able to actually play online this is unbelievable.
- 7 months ago
Same issue, this is ridiculous.
- 7 months ago
LOL the last time I played an EA game was NCAA 14, they disabled my account I’m guessing after 10yrs inactivity. Now cannot re-link the only email account I’ve ever used. Tip of the cap to the bozos working at EA.
- 7 months ago
We can’t login when we play College Football. The site isn’t helpful neither.
* changed my password
* tried to link but it stated it was already linked
* tried to unlink and it didn’t show any linked accounts
* tried the chat option. Received a bot authentication error everytime
so what other options are there to rectify my issues?
- 7 months ago
What support did you contact? I can’t get to anyone at EA for some reason.
- 7 months ago
Their site just flings you right back to a link and the chat feature gives me an error when I try it…. Everytime.
- 7 months ago
Having the same problem since yesterday. I keep getting the QR code to reset my password. Iv reset it 4 or 5 times now and I still can’t long in. The only thing I can do on this game so far is play a quick exhibition game… pretty ridiculous for a game you spent $70 on.
- 7 months ago
I’ e had this problem for a week and can’t find any support from EA
- 7 months ago
Is everyone on Xbox series s as well?
About College Football 25 Technical Issues
Recent Discussions
- 20 hours ago
- 22 hours ago