Solved
College Football Play a friend freezing game
My game shows I’m online and ea is connected to servers but when I click play a friend nothing pulls up and it freezes everything
- ACCEPTING AS SOLUTION FOR VISIBILITY PURPOSES ONLY
Hey Everyone,
If you have not already let us know the following information,
- EA ID (PSN ID/Gamertag):
- Which platform are you on?
- Are you getting an error message?
- Does this only happen in one game mode?
- Please share any steps you've tried so far to resolve the issue:
- If possible, share a Screenshot or Clip...
Also, once you have a moment, try the following steps based on your platform to see if this issue continues...
Xbox
Spoiler- Make sure you have the latest software update.
- Perform a power cycle.
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Unplug any devices attached to the USB slot.
- Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
- Troubleshoot your connection to EA games
- Open you're Xbox NAT Type
- Clear the MAC Address.
- From the Xbox dashboard, click Settings, then go to All Settings.
- Go to Network, then Network Settings.
- Click Advanced Settings, then Alternate MAC address.
- Select Clear, then restart your Xbox.
PlayStation
Spoiler- Make sure you have the latest software update.
- Troubleshoot your connection to EA games
- Unplug any devices attached to the USB slot.
- Perform a power cycle.
- Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
- Turn it back on after one minute.
- Launch your game.
- Restore the license for the game.
- Go to Settings on your PlayStation.
- Click Account Management then Restore Licenses.
- Enter Safe Mode and Rebuild your PS database
- Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
Cheers!
