Forum Discussion
Did you connect on your home's wireless connection or the mobile hotspot I mentioned?
So now I need your help with figuring out why the home WiFi isn’t working, but the mobile hot spot is
- EA_Aljo2 years ago
Community Manager
Since it works on a completely different connection, this would be an issue either with your home network or ISP. I recommend contacting your ISP to see if they can assist with that.
- Dcox2024202 years agoRising Novice@EA_Aljo But I have 0 issues with any other game. I play Fortnite, rocket league, nba 2K with no problems. So how could it be my internet. And I’m able to play some games on ncaa 25, but most the time it crashes or freezes online. So I’m thinking it’s a EA issue.
- EA_Aljo2 years ago
Community Manager
Every game is different. Just because some work doesn't mean the issue is on our end. Also, in comparison to how many people are playing, there are a small number of reports from those that can't connect. If this was an issue on our end, we'd be seeing a far higher number of contacts about it. You can connect on a different network so this points to an issue with your ISP or network equipment.
It's possible your save is corrupted. What console are you playing on?
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