Community ManagerHow do I get help with a technical issue in College Football 25?
Hello, football fans!
Welcome to the Technical Issues board!
Before anything else, we want to make sure you're looking for help in the right place. Sometimes it can be tough to tell the difference between a technical issue or a bug. Read on for some tips on how to spot the difference.
Technical issues are problems that can often be solved with some troubleshooting or with help from the EA Help team. Check below for some common examples.
Examples of Technical Issues
- Connectivity (disconnections, lag, unable to access account)
- Account issues, change email/password/security question etc.
- Account action/banned
- Trouble installing the game
If you need some help with logging into your account or with missing content please reach out to the EA Help team so they can take a look. You can find more info on how to reach them at the link below:
I need help with my EA Account or game
If your account has been banned or suspended, the Terms of Service team will need to take a look. They'll review your account and see if the action can be overturned. For more details on how to contact them check out the link below:
Get information about your EA Account lock, ban, or suspension
Bugs are problems you can't fix by yourself or with the help of our support team. It would be best to report issues like this over at the Bug Reports board. Check out the examples below.
Examples of Bug Reports
- Visual glitches
- Audio Problems
- Crashing/Freezing while playing a certain game mode
- Gameplay
Before you post, be sure to use the search bar to see if anyone has already posted about the issue you're seeing. Searching for key words might help you find a thread where your question may have already been answered.
If you're ready to make your post, we have a few things we ask you to keep in mind:
- Be as detailed as possible!
- Include the platform you're playing on.
- Let us know how long the issue has been happening.
- Give us a heads up on any troubleshooting steps you've already tried yourself.
- Share as many specific details on the issue as possible. This can include:
- Any error codes you're getting
- Where exactly the issue happens in-game
- The name of the specific Challenge, Chemistry, Items, etc. that's giving you trouble
If you need some tips on troubleshooting some common technical issues, here are a few steps we recommend taking first:
Experiencing lag, disconnections, or trouble connecting to the servers?
Seeing an issue on Xbox Series X|S?
A good place to start with Xbox troubleshooting is power cycling your console. This can help with many of the most common issues we see. This process doesn't erase any of your games or data.
How to power cycle your Xbox console:
- Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
- Unplug the console’s power cable. Important: Be sure to wait 10 seconds. This step resets the power supply.
- Plug the console power cable back in.
- Press the Xbox button on your console to turn on the Xbox.
Having an issue on PlayStation 5?
Power cycling is usually the best place to start with PlayStation troubleshooting. This can tackle many of the common issues you might run into.
How to power cycle your PlayStation console
- Touch the power button on the front of the PS5 for at least 7 seconds (until the system beeps twice).
- Turn it back on after 5 minutes. Launch the game.
Tip: If you're using an external hard drive for your console, whether or not it's for College Football 25, make sure all of the game updates are saved to the same storage drive. If the files are located on different drives it could cause errors or performance issues. If you have the game saved to an external storage drive, reinstalling it on the internal drive might help with crashes or errors.
We hope you're having fun with College Football 25, and we thank you for visiting us here on the forums!
