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buddydakid23's avatar
buddydakid23
2 years ago
Solved

Redeemed a code for points but it never appeared in game.

I don’t know what else to do. Reached out to Microsoft and they told me to reach out to support here. I have a case in but when i try to chat with someone it says there’s a 12 minute wait but nothing...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hey @buddydakid23 

     

    Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

    How to use EA Help
    1. Go to the EA Help homepage.
    2. Select College Football 25
    3. Select the See all help topics
    4. Select the option I'm looking for something I bought
    5. You should be able to choose from Chat or Email (options can vary)
    Cheers!    
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hey @buddydakid23 

 

Typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.   

How to use EA Help
  1. Go to the EA Help homepage.
  2. Select College Football 25
  3. Select the See all help topics
  4. Select the option I'm looking for something I bought
  5. You should be able to choose from Chat or Email (options can vary)
Cheers!    
  • Mindless_XCV's avatar
    Mindless_XCV
    2 years ago

    Thanks for the advice but the Problem is i talked to several Agents like the description you said. But every time they told me sorry we cannot help! 

  • teafarmer's avatar
    teafarmer
    2 years ago
    @EA_Illium Hey is there any update on this thread as a whole? I’ve been waiting over 3 days EAHelp is no help I’ve raised 4 different tickets given the correct screenshots but just get the chats closed and never any actual resolution, It’s been really frustrating and when asking to make a complaint and see proof of the complaint the chat advisors just say they can’t send me any proof? - 12000 missing for 3+ days now and no update and the amount of time wasting on with ea help is not a great customer experience
  • justspyze's avatar
    justspyze
    Rising Rookie
    2 years ago

    @EA_Illium Can you confirm or deny if you have a "tool" that grant CFB points and that it is not working right now, since everyone of us is not getting what we paid for? I have waited for 3+ days now, this is unacceptable customer service..

    Chhatrapati (24.7.2024, 13.47.16): Ok I have asked the team you will have the points very soon do not worry now
    Mads (24.7.2024, 13.48.36): just write to me when they have done it, then i will check
    Chhatrapati (24.7.2024, 13.49.35): I have checked with the team as you will have points soon due to some issue team is unbale to grant the points right now
    Mads (24.7.2024, 13.49.57): why is that?
    Chhatrapati (24.7.2024, 13.51.17): There is on going issue with our team
    Mads (24.7.2024, 13.51.48): so when can i expect the points on my account?
    Chhatrapati (24.7.2024, 13.52.16): As there is no exact time line but yes I assure very soon you will have the points
    Chhatrapati (24.7.2024, 13.53.29): Would there be any Doubt or thought you would like to share or clear with me regarding your query please do not hesitate I am here for you?
    Mads (24.7.2024, 13.53.51): how can you assure me if the team cant grant the points? im confused
    Chhatrapati (24.7.2024, 13.55.19): Because the tool of our team is not working and there is no point that I will lie to you
    Mads (24.7.2024, 13.56.12): i dont think you would lie to me, im just curious because it has been 3 days since i have had this issue
    Chhatrapati (24.7.2024, 13.57.03): I know I have tried my level best for you but the tool is not working
    Mads (24.7.2024, 13.57.14): is there an estimation to when the tool is working again? Just so i can schedule my day correctly
    Chhatrapati (24.7.2024, 13.58.08): No I do not get any timeline you can try us after 24 hours
    Mads (24.7.2024, 13.58.54): but i have already waited over 3+days..
    Mads (24.7.2024, 13.59.19): surely something cant be broken for so long
    Chhatrapati (24.7.2024, 14.00.27): Please accept my sincere apologies, we never want that you have to deal with this, I totally understand your frustration If I were on your place I would feel the same in that situation. But trust me team is working on there tool to fix it
    Mads (24.7.2024, 14.01.16): will i get an email or something when it up and running or when i have the points on my account? Because this right know is unacceptable
    Chhatrapati (24.7.2024, 14.02.09): once it will be fix your see the points in your account directly

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