Solved
Ultimate Alumni Fantasy Pack not received but charged 5850 points.
Purchased my second Ultimate Alumni Fantasy pack and got immediately booted from CUT. Joined back in to find that my points were missing and I didn’t receive the pack. Talked with EA support and over...
Unfortunately, missing items are not something we can look into here on Answers HQ. I would recommend reaching out to our EA Help Team.
For more info on how you can set up a case with the team, check out the following article on the EA Help site:
- Go to the EA Help homepage.
- Select College Football 25 (or any game you're trying to play)
- Select the See all help topics
- Select the option I want to check my order status (or select what best matches your case)
- You should be able to choose from Chat or Email (options can vary)
Cheers!
