Ultimate Team - Error "Our servers cannot process your request"

I have been trying to play ultimate team on college football 25 and every time I press solo season or anything I keep getting the notification “our severs cannot process your request at this time. Pl...

EA_Illium
7 months ago
Requesting Information - ACCEPTING AS SOLUTION FOR VISIBILITY PURPOSES ONLY

Hey Everyone,

Thanks so far to everyone who has reached out to the community, and shared what you're experiencing.

If you are attempting to play College Football 25 Ultimate Team and you get the error "Our servers cannot process your request at this time"; Please let us know the following:

EA ID (PSN ID/Gamertag):

Which platform are you on?

Are you getting an error message?

Which game mode are you playing when this happens?

Does this only happen in one game mode?

Please share any steps you've tried so far to resolve the issue:

If possible, share a Screenshot or Clip...

Also, be sure to try the following based on your platform:

Xbox Series S|X:

Spoiler

Make sure you have the latest software update.

Perform a power cycle.

Quit the game and other running apps from Quick Resume (For Series X|S consoles)

Unplug any devices attached to the USB slot.

Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

Troubleshoot your connection to EA games

Open you're Xbox NAT Type

Clear the MAC Address.

From the Xbox dashboard, click Settings, then go to All Settings.

Go to Network, then Network Settings.

Click Advanced Settings, then Alternate MAC address.

Select Clear, then restart your Xbox.

PlayStation 5:

Spoiler

Make sure you have the latest software update.

Troubleshoot your connection to EA games

Perform a power cycle.

Touch the power button on the front of the console for at least seven seconds until the system beeps twice.

Turn it back on after one minute.

Launch your game.

Unplug any devices attached to the USB slot.

Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

If your game supports Voice Chat to Text functionality, turn this off in your audio or accessibility settings menu.

Restore the license for the game.

Go to Settings on your PlayStation.

Click Account Management then Restore Licenses.

Enter Safe Mode and Rebuild your PS database\

*EA_Barry - Additionally, try the following workaround:

https://answers.ea.com/t5/Technical-Issues/Ultimate-Team-Error-quot-Our-servers-cannot-process-your-request/m-p/13886192#M1588

Thanks @evantlong

Cheers!

xdeadlyqx
7 months ago
EA ID (PSN ID/Gamertag): xdeadlyqx
Which platform are you on? Xbox
Are you getting an error message? Yes
Does this only happen in one game mode? All of ultimate team
Please share any steps you've tried so far to resolve the issue: I’ve tried restarting the game, restarting my Xbox and deleting and reinstalling the game
If possible, share a Screenshot or Clip...
- EA_Illium
  Community Manager
  7 months ago
  Hey @xdeadlyqx
  
  Thanks for the additional information!
  
  When you have a sec, can we give the following a try?
  
  Make sure you have the latest software update.
  
  Perform a power cycle.
  
  Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  
  Unplug any devices attached to the USB slot.
  
  Troubleshoot your connection to EA games
  
  Open you're Xbox NAT Type
  
  Clear the MAC Address.
  
  From the Xbox dashboard, click Settings, then go to All Settings.
  
  Go to Network, then Network Settings.
  
  Click Advanced Settings, then Alternate MAC address.
  
  Select Clear, then restart your Xbox.
  - xdeadlyqx
    7 months ago
    I have done everything that was said to do, but the issue has not changed and I keep getting the same pop up.
- death2tomlin
  7 months ago
  I get the same bs on my ps5.. I got to play it on the 3 day early release for a day then after launch I get this same thing.
- Pradier18
  Seasoned Newcomer
  7 months ago
  @xdeadlyqx The same * Im going through it’s been since Monday 4Pm can’t play UT online H2H but can play Regs H2H
  - dea9f9889626394
    6 months ago
    Hey did you get this issue fixed? Having the same problem!
GTRambo005
7 months ago
@EA_Illium wrote:
Hi -
Would it be possible to get more information on this?

EA ID (PSN ID/Gamertag): GT_Falcon5
Which platform are you on? PS5
Are you getting an error message? Yes
Does this only happen in one game mode? All of ultimate team except auction house, but playing anything in Ultimate Team (ie Solo challenges, solo season, head to head etc)
Please share any steps you've tried so far to resolve the issue: restarted PS5, checked for updates, restarted game
If possible, share a Screenshot or Clip...

Cheers!
Hi - I also have had this issue for over 3 days. I’m about ready to quit if this isn’t resolved very quickly. Can you let me know the above steps for PS5.
- 86189a5067a4f3b
  7 months ago
  @GTRambo005 Same issue for me and haven’t been able to play ultimate team keeps giving me the same error message
  - 86189a5067a4f3b
    7 months ago
    @86189a5067a4f3bf Same
TTVwolfz2083
7 months ago
Gamertag- Stwolfclaw
xbox
im getting a server error message that was shown on the original report
this happens in every ultimate team game mode
I've restarted my console waited a day redownloaded the game and nothing works
- Eddy_Vedder2
  7 months ago
  @TTVwolfz2083 make a new lineup that is blank, NOT COPIED. Then put in your players 1 by 1 in every single position. That includes backup FB. Once you do that, go and try and play solo challenge (that's something I wasn't able to play), and you should be in. I tried everything else under the sun hours ago and came back and tried that after getting the error message multiple more times. Hope this helps
  credits to @evantlong
76889c33ae91bae2
Newcomer
7 months ago
Same issue and same problem for 5 days now, EA not helping and cannot reach anyone.

EA ID (PSN ID/Gamertag): igangstalicious5
Which platform are you on? Ps5
Are you getting an error message? “Our servers cannot process your request at this time. Please try again later”
Does this only happen in one game mode? Ultimate team
Please share any steps you've tried so far to resolve the issue: I have tried all the troubleshooting in this thread, redownload game, power down and restart ps5, open nat type, remove items from usb, etc. everything, nothing works. Do not give me a generic answer for troubleshooting.
joshclev3
7 months ago
I am getting the same error message. I play on Playstation 5 and it happens each time i try to play ultimate team. My EA username is joshclev3. The error message says “Our servers cannot process your request at this time. Please try again later.”
joshclev3
7 months ago
I am getting the same error message. I play on Playstation 5 and it happens each time i try to play ultimate team. My EA username is joshclev3. “Our servers cannot process your request at this time. Please try again later.”
ukdad928
Newcomer
7 months ago
EA ID (PSN ID/Gamertag): poppacat4
Which platform are you on? PS5
Are you getting an error message? Yes
Does this only happen in one game mode? All of ultimate team
I've tried power cycling, deleting and reinstalling the game,
made sure I was signed in.
ChaoticNova
6 months ago
EA ID (PSN ID/Gamertag): FB_ChaoticNova
Which platform are you on? PS5
Are you getting an error message? Yes. It says “Error : Our servers cannot process your request at this time. Please try again later.” I can’t even get into Ultimate team.
Does this only happen in one game mode? Yes. Every other mode works.
Please share any steps you've tried so far to resolve the issue: EVERY SINGLE STEP INCLUDING THE SUPPORT CHAT. I WAS IN A QUEUE FOR 4 HOURS AND STILL DIDNT GET SPOKE TO.
If possible, share a Screenshot or Clip...
please fix this as your community has spent tons of money on the game and the mode they can’t even play. You give a solution to fix lineup but we can’t even get into the game mode to fix it. Despicable.
- BigBack34
  Rising Traveler
  6 months ago
  @ChaoticNovaI finally was able to chat with someone from EA and it sounds like they’re aware of the problem. No fix yet unfortunately
  - BigBack34
    Rising Traveler
    6 months ago
    @EA_Illium please help why can’t any of us play when the servers are up and running for most of the community?
mtc252
6 months ago
Blinnbuc7 PlayStation 5 only on online dynasty tried editing a player jersey backed out player vanished no I have a 12 overall qb with no number an also when I try to play a game in online dynasty I get this error for game an practice that I try to play, I think it’s coming from glitched player but I cannot remove him or anything
a27a6d336bd7e85
6 months ago
EA ID (PSN ID/Gamertag): Activatiions
Which platform are you on? Xbox S
Are you getting an error message? yes
Which game mode are you playing when this happens? Ultimate Team
Does this only happen in one game mode? Yes
Please share any steps you've tried so far to resolve the issue: All the Xbox steps recommended on this page
If possible, share a Screenshot or Clip...attached

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