Ultimate team crashing

Hey @AKMoore25 

Does this happen at a certain point in Ultimate Team or as soon as you try to enter?

Also to confirm what is the error message you get?

If you haven't yet we can see if the following helps us:

1. Make sure you have the latest software update.
2. Troubleshoot your connection to EA games
3. Unplug any devices attached to the USB slot.
4. Perform a power cycle.
• Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
• Turn it back on after one minute.
• Launch your game.
5. Enter Safe Mode and Rebuild your PS database
6. Reinstall your game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.

@stanfieldro See the information above, but for Xbox try the following instead:

1. Make sure you have the latest software update.
2. Perform a power cycle.
3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
4. Unplug any devices attached to the USB slot.
5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
6. Troubleshoot your connection to EA games
7. Open you're Xbox NAT Type
8. Clear the MAC Address.
• From the Xbox dashboard, click Settings, then go to All Settings.
• Go to Network, then Network Settings.
• Click Advanced Settings, then Alternate MAC address.
• Select Clear, then restart your Xbox.