Forum Discussion

N-1-c-k-a-7-o-o's avatar
N-1-c-k-a-7-o-o
6 months ago

Unable to login into College Football 25, August 10th

EA ID (PSN ID/Gamertag): Nickaroo77 Which platform are you on? PS5 Are you getting an error message? Yes -  Error "Our servers cannot process your request“ Which game mode are you ...
Battle_TV1's avatar
Battle_TV1
6 months ago

Same here 

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
6 months ago

Hey Everyone, 

Thanks for letting us know what you are running into with College Football 25. Around August 10 we saw reports of players having issues logging into College Football 25. 

This issue should not be resolved, if you are still having issues accessing College Football first try the following steps based on your console. 

Xbox

Spoiler
  1. Make sure you have the latest software update.
  2. Perform a power cycle.
  3. Quit the game and other running apps from Quick Resume (For Series X|S consoles)
  4. Unplug any devices attached to the USB slot.
  5. Reinstall the game. If you're using an external hard drive, consider installing it on the internal drive to see if that helps.
  6. Troubleshoot your connection to EA games
  7. Open you're Xbox NAT Type
  8. Clear the MAC Address.
    • From the Xbox dashboard, click Settings, then go to All Settings.
    • Go to Network, then Network Settings.
    • Click Advanced Settings, then Alternate MAC address.
    • Select Clear, then restart your Xbox.

PlayStation

Spoiler
  1. Make sure you have the latest software update.
  2. Troubleshoot your connection to EA games
  3. Unplug any devices attached to the USB slot.
  4. Perform a power cycle.
    • Touch the power button on the front of the console for at least seven seconds until the system beeps twice.
    • Turn it back on after one minute.
    • Launch your game.
  5. Restore the license for the game.
    • Go to Settings on your PlayStation.
    • Click Account Management then Restore Licenses.
  6. Enter Safe Mode and Rebuild your PS database

If this continues, please let us know the following:

 

  • EA ID (PSN ID/Gamertag):
  • Which platform are you on?
  • Are you getting an error message?
  • Does this only happen in one game mode?
  • Please share any steps you've tried so far to resolve the issue:
  • If possible, share a Screenshot or Clip...

Cheers!

 

  • GorillaMyst's avatar
    GorillaMyst
    6 months ago

    Been having this issue for 5 days now, contacted EA several times to no avail. I've spent $500 + to play a game that I've enjoyed since the first edition came out. It's insane that I can go into the store and rip bundles but can't play any aspect of UT. So pissed right now at EA I don't even want to play Madden. Can't blame customer service, they are just doing thier jobs, but if you can fix the store or glitches almost immediately, you can figure this out too. I just hope the compensation for lack of playing time, lack of upgrading field pass, lack of competing in gridiron, lack of competing in solo battles, not being able to complete challenges, etc. is worthy of even continuing to play this game we've all waited for 10 years.

  • markbullet1234's avatar
    markbullet1234
    New Novice
    6 months ago
    • EA ID (PSN ID/Gamertag): KoopaKirlnko
    • Which platform are you on? Xbox Series X 
    • Are you getting an error message? "Ea Servers are unavailable at this time. Please check back at a later time"
    • Does this only happen in one game mode? Both online modes 
    • Please share any steps you've tried so far to resolve the issue: everything, uninstalling/reinstalling, changing nat type etc! 
    • If possible, share a Screenshot or Clip... 
  • Cleanedmilk's avatar
    Cleanedmilk
    5 months ago
    • EA ID (PSN ID/Gamertag): cleanedmilk
    • Which platform are you on? PS5
    • Are you getting an error message? Yes, says “our servers cannot process your request at this time”
    • Does this only happen in one game mode?yes, ultimate team
    • Please share any steps you've tried so far to resolve the issue: I tried resetting my license with the game, and restarted my ps5, no success
    • If possible, share a Screenshot or Clip...

About College Football 25 Technical Issues

Need support with EA SPORTS™ College Football 25? Trouble with codes, connectivity, or performance? Join us to get help.1,212 PostsLatest Activity: 29 minutes ago