Forum Discussion

X3NO89's avatar
X3NO89
7 months ago
Solved

Unable to login on PS5

Hello, I have been trying to login and play CFB 25 on my PS5, however, the PS account is linked, to some different email. Not my playstation email, or my main account email. I have read, that this is...
  • EA_Illium's avatar
    EA_Illium
    7 months ago

    Hey @X3NO89 

    Try clearing your browser's cookies/cache, and if this continues try using it's incognito mode to see if you can create a case. 

    Select the following might help us as well:

EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
7 months ago
Hi @X3NO89, Would it be possible to get a screenshot of how it looks once you time out?

Also to check do you have any pop-up blockers or antivirus software running on your device?

X3NO89's avatar
X3NO89
7 months ago

There is no screenshot to take. When I try to launch a chat I make it through all the menus and then go to launch it, and it takes me back to the main EA Help page.

I have replicated this exact issue on Chrome, Safari, Edge, and OperaGX, both on PC and mobile, (android and iPhone) All of them have been new fresh downloads. All gone with both normal, and their incognito, all of them have popups disabled, and I am not running any ad-blockers, or anti-virus. Nothing seems to be working.

I was able to finally get an email sent in, but every time I check my cases, its showing up saying that I need to "resume my case" 

Any further help or assistance you could offer? 

I understand how crazy this sounds, I have never had an issue like this with any support chat ever. Even tried it on mobile. 

Its like everything is going through as if it wants to launch a chat window, but where it would usually show up (bottom right) is that stupid chat AI bot thing.

Is there anyway to have someone from EA Support email me to get this sorted?

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    7 months ago
    Hi @X3NO89, I wanted to try and reproduce the issue on my side, What are the exact case options you select?

  • Michiganfan4eve's avatar
    Michiganfan4eve
    7 months ago

    Does it state this to you?

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