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Simple_Keebz's avatar
Simple_Keebz
Rising Newcomer
9 months ago
Solved

Why my CFB 25 EA servers arent connecting to my PS5?

I've been trying to figure out this issue and can't seem to fix it, but I've been trying to connect to EA servers through PS5 for CFB 25.  It says my credentials are expired but all I need to do is reset my password which I have many times and still can't seem to play online by myself and or with my friends.  What should I do?

  • Hey Everyone, 

    If you get the message "Your credentials are incorrect or have expired" first, try resetting your EA Account password at help.ea.com

    After fully close College Football and restart your console, Next try launching College Football and signing in if prompted. 

    If you continue getting this message you will want to contact our support to take a further look at your account. 

     

    How to use EA Help

     

    1. Go to the EA Help homepage.
    2. Select College Football (or any game you're trying to play)
    3. Select the See all help topics
    4. Select the option I want to update my EA Account password (or select what best matches your case)
    5. You should be able to choose from Chat or Email (options can vary

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

     

3 Replies

  • Just bought the PlayStation 5 and also having this issue. I’ve even made a new EA account and still just says rest my password? Anyone have any ideas??? Driving me nuts 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 months ago

    Hey Everyone, 

    If you get the message "Your credentials are incorrect or have expired" first, try resetting your EA Account password at help.ea.com

    After fully close College Football and restart your console, Next try launching College Football and signing in if prompted. 

    If you continue getting this message you will want to contact our support to take a further look at your account. 

     

    How to use EA Help

     

    1. Go to the EA Help homepage.
    2. Select College Football (or any game you're trying to play)
    3. Select the See all help topics
    4. Select the option I want to update my EA Account password (or select what best matches your case)
    5. You should be able to choose from Chat or Email (options can vary

    If you no longer have access to the email on your accounts, try the steps in our Help Article: I can't access my email address

     

    Cheers!

     

About College Football 25 Technical Issues

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