Bonus content code missing from Walmart ps5 order

Question

I got the code email and instead of the 12 digit code that is required for ps5 I got a code that is like 20 digits. Please help as I love the coaching and rtg bonus points. The email reads like this

You're getting exclusive in-game content!

Hi dustin,

With your preorder of College Football 26, you get exclusive in-game content.

Your preorder includes:

All Hands Ultimate Team Pack (Choice 1 out of 2 Player Items)
Dynasty Coach Points
Road to Glory Skill Points

To access your free content, use redemption code

ea_aljo · Answer

Hi there. Since you bought the game from Walmart, you'll need to contact their support to get assistance with this. It's possible they sent you a code for the wrong platform.

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Bonus content code missing from Walmart ps5 order

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