Easy Fix Support makes much worse

I got BND from a bundle. So I messaged support, 1st person says no you didnt they're not BND ... like I dont know how to read or look at my screen. Second person says its a worldwide issue theyre working on it. OK cool. Didnt hear anything but 4 days later bought a completely different bundle. Message support, first guy is very condescending says I should've bought a "player bundle" absolutely arrogant throughout the conversation. Then says I should've gotten BND cards. At which point I ask for a supervisor. The reaction is to block my acct from help. Mind you I never flipped out or cussed, as I kept it respectful. So I use my other acct and identify who I am and what occurred. The guy says the cards are random you can't just pull what you want. I said I am aware of that but they shouldn't be BND when coming from a bundle. I ask for a refund on the problematic bundles or new packs with the proper nonBND cards. The reaction is I am unable to do that. So I ask for maybe an escalation to someone who may be able to do so upon discussion. He says I am the spokesman for EA ok but you obviously are unable to provide a remedy to the issue. His response? Block me from the EA Help too. What was a reasonable simple request has become much more due to the disrespect and absolute trash response and lack of any capacity from the support team. All transcripts are available and may go public at this point. If EA wants to discuss this by all means reach out