I recently downloaded NCAA college football for my Xbox series s. I had used the free trial way back at game launch. Now however the full game is on gamepass ultimate. I download the game again and it keeps giving me the error that says free trial has expired and I must purchase the full game. I've tried everything, deleting and reinstalling the game. Deleted saves and the error persists.
Community ManagerWe cannot help with this directly here on EA Forums as this is an account issue. Please make contact with an EA Help Advisor for assistance.
Thank you.
I believe this same issue is impacting hundreds (or more) of folksEA_Barry as there are several open topics about this. It seems unlikely that all of us are having account issues, but if we are, this would appear to be an issue with EA on the matter. A friend of mine is having the same problem and has not been able to get this resolved or play the game. If someone at large could look into this problem, I think a lot of people would appreciate it.
EA_Barry, you responded to this issue on the bug report section, marked it solve for "player visibility" and said the relvent teams are working on it, that was 2 weeks ago, still not fixed!
I see that this is a month old.
i decided to get Ultimate on my account and downloaded it last night. Sure enough, everytime I try to do anything, the game thinks I’m playing the free trial and won’t let me do anything. I hardly doubt that this is an account issue when I’ve seen hundreds and hundreds of people with the same exact issue.
at this point, it’s almost comparable to “did you remove the battery and restart the phone” type of situation and it’s getting really annoying that EA, a multi-billion dollar company can’t take the time to seek a solution for this ongoing issue because maybe, just maybe, it’s not an account issue and maybe a server issue, or a licensing issue, or even a coding issue.
we as players have suffered enough and we deserve better than this.
