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Dean0mite's avatar
Dean0mite
New Novice
1 month ago

How do I even open a support claim with EA?

This is so stupid how I keep getting the worst chatbot ever created that asks me the same three questions over and over again but I’m not finding any way to open a case with a simple click of the button. 

What are the directions to open a freaking case?

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi there. What is the issue that you're needing to contact support for? I'll try to point you in the right direction.

  • MisfitMelee's avatar
    MisfitMelee
    Rising Novice
    28 days ago

    can you help me please lol. i've posted everywhere for 2 months and haven't gotten any help. my game is super bugged, input delay, the qb cant move. i am not having fun

  • yea its so impossible, hopeless. i been havin issues with it since november, cant even enjoy it because the qb gets stuck and cant move, passes come out all high, defenders stop moving mid-pursuit. suckssss

  • Yeah its almost impossible to get help from ea anymore. Go to help to send in a request, they'll send you back here. Come here and put what issue you're having, you'll never get a response. And its a never ending cycle that a very few ever actually receive the help they ask for. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    25 days ago

    Hello. Input delay is typically a connection issue. Are you using a wired or wireless connection?

  • Steve0wn's avatar
    Steve0wn
    Seasoned Scout
    25 days ago

    Yep, this forum demonstrates a pretty significant input delay.

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