Pre order Bonus on Dynasty not working

TjMclovin90​

When it comes to missing content on a player's account, we cannot assist on the forums. As the game has not been out for almost a month, all of these rewards would have been granted to players with the pre-order bonuses entitlements on their respective platforms.  At this point, these claims would be handled by the Live Support team through chat and email. 

If you check your game and the Companion app and are unable to locate the content, you will need to set up a case on the Help site.

• Select College Football 
• In the search type in 'earned'
• Select I'm looking for something I earned
• If you do not have a case, select Log in
• If you do have a case and cannot continue, click on Continue without logging in
• This will provide you with the following article on missing content
• If the article does not help resolve the issue, continue with the Still Need Help section
• Fill out your case as detailed as you can before you submit your case

Thanks.

Thanks

I was making a new coach on my dynasty and didn't get the bonus like it typically does