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HypeHamiltonJr's avatar
HypeHamiltonJr
New Novice
12 days ago

Went from ban to warning

I was banned for absolutely nothing on the 9th. Actually I think it was because I played an excessive amount.  Appealed it and now not went to a warning for what I don't know. But said I can still play just don't do it? Again. But I'm still locked out. Almostn2 weeks and I'm 100% innocent and if it let's me have my $300 team back I'll take the warning because I know I didn't cheat and definitely won't cheat. So why can't I access my ultimate team?

 

 

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    12 days ago

    Hey HypeHamiltonJr​,

    Sorry to hear you're still having trouble getting back in-game.

    It would be best to reach back out to support in this case so they can double-check any account actions were properly removed. They'd need to help correct this on their end, so if you haven't already you can resume a case from your case history page so support can take another look here.

  • im so confused i submitted a appeal 7 days ago now relating to my ea account being banned its been with studios for about 4 days now with no update..... today i decided that i wanted to appeal again under the same case so i did so when i did it 5-10 mins past with a email from ea saying declined appeal how the hell does that work i only appealed it so this must be a AI bot determination, can someone explain this also on my pending ones the original case is still there awaiting studios and my violation and penalty page the ban placed on my account is no longer there does anyone know anything about this or have any information regarding this 

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