Negative Point Balance

I tried early access to College Football 27 on EA Play and I had 9000 points to use. I used those points in game. When game officially launched after a few days I tried to purchase some points, well I couldn't  because I had a negative balance.

Contacted EA help and was told Steam needs to refund the points.

When  i tried steam support, they say they cannot help with games made by other companies.

How can I get my account back to zero, so that I can purchase points? It seems like im getting the run around and no definite answer to my problem.