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beef7000's avatar
beef7000
New Novice
19 days ago

College Football 27 DirectX Error

Has anyone got this error? I tried a few solutions like clearing EA cache, updating GPU drivers, redownloading the game and EA anticheat. I was able to play the 10 hour trial with no errors, but of course once i buy the full game it wont launch..

It's definetly not a hardware issue i can play CS and this is the only game that doesn't work. I also tried to delete the Trial exe

10 Replies

  •  

    Has anyone got this error? I tried a few solutions like clearing EA cache, updating GPU drivers, redownloading the game and EA anticheat. I was able to play the 10 hour trial with no errors, but of course once i buy the full game it wont launch..

    It's definelty not a hardware issue i can play CS and this is the only game that doesn't work. I also tried to delete the Trial exe

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    18 days ago

    beef7000​ 

    If you generate and post your Dxdiag report here, we should be able to help with some troubleshooting. See the link for info on generating the file.

    DXDIAG

    Thank you. EA_Barry.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    17 days ago

    beef7000​ 

    Thanks for that. Some troubleshooting steps: 

    Clean install GPU drivers:

    • Boot into Safe Mode.
    • Use DDU (Display Driver Uninstaller).
    • Install the latest WHQL driver.
    • Do not import previous driver settings.

     

    Temporarily disable all gaming overlays:

    • EA Overlay
    • Steam Overlay
    • Discord Overlay
    • Xbox Game Bar
    • NVIDIA Overlay / AMD Overlay
    • MSI Afterburner + RTSS

     

    Remove any GPU overclocking and run all settings/power/voltage at stock values

    Repair Windows files: 

    Open Command Prompt as Administrator and run: DISM /Online /Cleanup-Image /RestoreHealth

    When that finishes: sfc /scannow

    EA app reinstall: 

    • Uninstall the EA App.
    • Delete any remaining folders:
      • C:\Program Files\Electronic Arts\EA Desktop
      • %ProgramData%\EA Desktop
      • %LocalAppData%\Electronic Arts
    • Restart the PC.
    • Install the latest EA App.

     

    Repair game files: Repair Football 27 through the EA App - Manage -> Repair

    That is a fair amount of troubleshooting. Try playing after completing each section so you do not have to perform unnecessary steps. Let us know how this process goes for you. Thank you. EA_Barry.

  • beef7000's avatar
    beef7000
    New Novice
    16 days ago

    Doesn't seem like any of these steps have resolved my issue. Do you think a game update could potentially fix the issue im having? This is the only game im having problems with. FC26 runs completely normal and is also dx12.

  • beef7000's avatar
    beef7000
    New Novice
    16 days ago

    EA_Barry​ Also any idea why the trial version worked completely fine and now the full version game is giving errors?

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    16 days ago

    beef7000​ 

    Possibly, cannot say for sure. The trial/beta and the full game are technically different games. If you want to, post a newly generated Dxdiag, and we can try more troubleshooting. EA_Barry.

  • Having the same issue, and have tried all the steps listed above. This is quite annoying.

  • Just fixed my issue, I have Victus laptop with Omen gaming hub software built in. I tried to use the windows system setting to force NCAA FB 27 to use my graphics card and that didn't work, along with everything else suggested above. I went into the Omen gaming hub software and there was a option to only use my NVIDIA GPU. I clicked that setting and that did the trick. Hope you find a solution as well.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    14 days ago

    clutch_hutch_760​ 

    That is good info for people with that laptop, thanks for posting. I will hold off on marking a solution, trying to help OP specifically. EA_Barry.