Hi EA_Aljo,
Thanks for the response. I tried that but had no luck. I will upload a video of exactly what is happening. Thank you for your help!
FYI: I am on windows 11. Originally I had the EA play trial on a different account that I purchased directly through EA. The game worked when I had that. I completely uninstalled and reinstalled when I got the game on steam. I would prefer to keep the game on steam as I can't get a refund to my bank as I used steam account money to purchase the bundle.
There is probably some disconnect happening between steam and EA App.
Link to video showing what is happening: Video