Missing CFB 27 Deluxe rewards (Steam) – Help case & chat locked

I pre-ordered the game through steam, and was promised the following pre order rewards. 

• 4,600 College Football Points
• 83 OVR BND Cornerstones player item (choice of 1 of 4 / or equivalent Deluxe item)
• 81 OVR BND Cover Athlete Ultimate Team item (choice of 1 of 3)
• 100 Dynasty Coach Points
• 250 Road to Glory Skill Points
• Exclusive Early Access Solo Challenges / related pre-order content

Any additional MVP Bundle / Deluxe upgradable player item

As of 11/13/2026, not one of the rewards has been applied to my account. 

I have fully completed the official and community troubleshooting steps, including:

• Confirmed correct EA account linked to the Steam account used for purchase
• Restarted game, Steam, and EA app multiple times
• Logged into Ultimate Team, Dynasty, Road to Glory, and related modes while connected to EA servers
• Completed / skipped Orientation Field Pass as directed by official CFB Ultimate Team guidance
• Checked all inventory locations thoroughly
• Waited well beyond the stated 24-hour window
• Verified ownership on Steam and that no refund or transfer occurred

When opening a case with ea help to deal with this situation, the following happened.

• I received email confirmation
• After a full day of waiting, I was sent another email, asking if they had resolved my issue (without any action towards resolution occurring) to which I replied that I still needed assistance, and I had not received any form of help yet
• The following day, a back and forth interaction occurred through email, where each new email sent by EA was from a different person claiming to be taking over for the previous person, and asking questions I had already provided answers to.
• The next day, another email asking if they had resolved the issue was sent, to which I replied no.
• After a week without any form of contact from EA, the case had been closed with no solution or even progress made.

Today, I tried again, opening a new case and attempting to contact through the life chat, where I was given an estimated 3 minute wait time. After 20 minutes, I was randomly kicked from the chat for network interruption, which did not occur as I was using other internet applications which had no issue whatsoever. On top of this I have been unable to even try to open a new live chat, or send in a case, as each attempt to send a case yields no result and no confirmation.

At what point does the EA help system become a legal issue. I have been downright lied to and scammed by this company.