Seems LIKE steam contacted ea and my issue is solve in another way. Close Topic, ty vm.
@mrtnptrsBro chat support doesnt help in any way, the on response i've ever had from that is that ITS NOT EA FAULT i got a key GENERATED BY EA that is already used. How FAIR and COOL you find that? Its just a shame that customers have to experience such a bad SUPPORT even tho its EA fault for providing us expired KEYS or already USED ones
Edit : the even worst thing is that EA got our money and we didnt got the prodcut , and the support wont even care about it. THIS IS SAD (i've already printed all the conversations with EA chat support and i got all my calls recorded)
@TonaSarrin @TERORISTU Lets try to work together to find a solution. I'm only trying to help you with finding a solution 🙂
@TonaSarrin As you bought the already used key at Amazon, you should contact them about it; not Steam or EA. Can you send me a link to the exact Amazon-page where you bought the game from? Maybe I can help you a bit 🙂
@TERORISTU You sadly didn't answer any of my questions. Could you please answer all the questions from my last post in detail? Otherwise I can't work with you towards a solution/explanation for your problem.
Edit: in case you see a different message from me in your mail from 10 minutes ago; a moderator removed my message for apparently sounding hostile, so I now tried to be a bit nicer to you guys 🙂 Please also be nice to me 😉
@TERORISTU can u show us a screenshot of the order in Steam client directly? (Of course, u need to erase all personal info and the key in it!)
@MADrag0nsure, here u go , link for the SS : https://imgur.com/a/givCt1B
As well u can see since when im fighthing EA , and over the years i kept letting my guard off, but now i rlly want something to be DONE !!!
Edit ; placed the link again
As @MADrag0n said already: without much info we couldn't help you. And yes, you probably ignored my message, because you only responded to it after two people asked you again to do it, which was a hour after I originally asked the questions. Next time try to read carefully and answer all the questions, so we can help you. Just to confirm: you didn't buy the Steam-key at more shady websites like G2A? We will see soon when you provide us with a screenshot of your order on Steam of CNC4 🙂
Edit: you showed us the screenshot just before I posted this messsage... 🙂
@TERORISTU Could you please avoid making multiple posts after each other? It is better to edit your old post and add information to it 🙂 Could you maybe provide us with a screenshot of the exact message you get about the already redeemed key?
Edit: the screenshot you provided is really strange: the game is currently not on sale and it is currently not 23,97 euro's (hasn't been for years). When did you bought it? It seems like a looooooong time ago when the game was still much more expensive? Which country are you from exactly, maybe that would explain it....
@mrtnptrsIm responding when i get notification
ANd yes as you can see i bought the game from STEAM not from i dont know what sites. I have over 10K euros invested only in game from steam, i dont trust any other sites or anything. when i enter the CD-KEY it say that there is a GENERAL ERROR and when i contacted EA , they are the one said that the cd-key was already redeemed and they cannot do anything. You want me to isntall the game and show you what it say?
PS ; sorry for my english , im not native so im trying my best
EDIT : look carefull because you can see on the SS i provided that i had a discount when i bought the game :faceplam:
Specify the all dates:
- when you bought the game,
- when you first started it,
- when you tried to use the key for the first time?
@TERORISTU That is strange, because normally when you buy a game directly from the Steam-store, you don't have to enter in a key in any game. Is CNC4 somehow an exception to this? Where exactly do you enter the key? Could you maybe make a screenshot of the "generals error" you're getting 🙂
Edit: I meant that the original price without discount hasn't been that high for a loooooong time. So, indeed, when did you buy the game? And which country are your from? Which could maybe explain the high price....
You did not answer my question exactly. I understand correctly, you bought the game, tried to start it and use the key at the same hour / day and get key error?
@TERORISTU Ok, that explains everything 🙂 Now we can help you. So, you have to enter the key in-game the first time you start it? Didn't know that as I only have the Origin-edition. And you got this error from the first day of purchase? You're sure you didn't enter the key already in 2011, coupled it to a old EA-account and now using a other EA account with which you can of course not activate the key again?
Edit: I googled for 1 second and found this, a possible solution to your problem: https://www.youtube.com/watch?v=Ex3tIL5EcjU Please follow those exact instruction and report back if it worked 🙂 Hopefully it does 🙂
Edit2: apparently it is a issue many users have with the Steam-version. Aside from that it is a bad CNC-game, this explains the uberbad reviews.
Look at the edits from my last message, which will really make you happy 🙂
Can u show the Last section with personas IDs from https://myaccount.ea.com/cp-ui/aboutme/index
@TERORISTU I need the last section in that page.
Also go to https://www.origin.com/search?searchString=command and show resalt to us.
@TERORISTU It has been 9 years since you bought the game and it really says the game code is already redeemed. It is almost impossible to see now where it did go wrong. I think you will have to contact EA again in a NICE WAY instead of being a bit hostile and ask them to provide you with a new key or deactivate that key after you showed proof that you really bought it, so you can reactivate it. Steam-support will indeed be useless as the "error" is on EA's side. Or maybe ask them with which account the code has been redeemed already? That could help you track down the cause of this. But please be just nice to them and don't start complaining about the "big evil EA" as they will then understandibly less likely to help you if you're not friendly to them. You could also ask them for a key to the Origin-version of the game as compensation....
@MADrag0n And then he has to click on game library results and make a full screenshot of everything. 🙂 Nice, didn't think of that way to check it.
@TERORISTU No, please go to this page and make a full screenshot(s) of it: https://www.origin.com/en-us/game-library?searchString=command
As we see, u got the game on your EA account! The key won't be activated the second time.
Try download / luanch the game from Origin client. Check the key in-game plate.
UPD. Sorry my french ) Boutique - its Store, not account )
@MADrag0n Indeed it was the good link and it indeed seems that he has no CNC games on his EA-account, but by the link I specifically provided we can confirm that. But we then assume that even Steam-games that are activated with an EA-account, but not actually playable on Origin (Steam version specifically), will show up there.
I've gotta sleep now, but one way or another a EA employee could help him with the activation of the key or he has to chat with the EA helpdesk again in a nice way. It is clear that the game is not at fault, but that really simply the key seems to be already used. An EA employee should be able to help with that.
@TERORISTU Ask one more time for sure. Do you absolutely say that you have never played this game online? And could not activate the key on another EA account and forget about it?
@MADrag0nhere is the SS from my library, i've changed language to ENGLISH so no confusion will be made : Link Deleted
Yes i've never played that game C&C4 after i bought it because i couldnt ever redeem my cd-key
@mrtnptrsI've already contacted EA several times and talked with them with calm and explained and provided everything i've provided you guys and even more for EA support to confirm and they still couldnt help because as they say : Its not the fault of EA for providing a cd-key that is already used. But i wonder who fault is it then?
