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TechNoMad69's avatar
TechNoMad69
7 years ago
Solved

Challenge Match: about to win, get network error, and match not found

I was playing my first ever challenge match. Surprisingly, I was about to win. At that point, I received a "poor connection" error and then a "trying to reconnect" prompt. This is odd as I n Then the...
  • EA_HighCommand's avatar
    EA_HighCommand
    7 years ago

    Thanks!

    I checked our logs and found three challenge matches for you, two wins and one loss.

    The lost match finished 2019-01-14 22:34 GMT which would have been 2:34 PM PST.

    The first challenge match was recorded as a win for you in or logs and finished shortly before on 2019-01-14 22:11 GMT/2019-01-14 02:11 PM PST.
     
    It appears everything was in order, according to our logs. Let me know if you have further questions.
EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
7 years ago

Hi @TechNoMad69 and thank you for bringing this to my attention.

Can you provide me with your PersonaID (found in Settings -> About) and the time this happened, so I can check the logs? Thank you!

TechNoMad69's avatar
TechNoMad69
7 years ago

Thank you for the reply. It would have been in the afternoon... around 2 or 3 maybe?
PersonaId: 1003737412881

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    7 years ago

    Thanks for the ID, I have a look and let you know what I've found.

    Oh, almost forgot, what is your time zone?

    • TechNoMad69's avatar
      TechNoMad69
      7 years ago

      Pacific

      • EA_HighCommand's avatar
        EA_HighCommand
        Icon for EA QV Team rankEA QV Team
        7 years ago

        Thanks!

        I checked our logs and found three challenge matches for you, two wins and one loss.

        The lost match finished 2019-01-14 22:34 GMT which would have been 2:34 PM PST.

        The first challenge match was recorded as a win for you in or logs and finished shortly before on 2019-01-14 22:11 GMT/2019-01-14 02:11 PM PST.
         
        It appears everything was in order, according to our logs. Let me know if you have further questions.

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