Forum Discussion

Seasoned Novice

4 months ago

Command & Conquer Ultimate Collection

I have The C&C Ultimate Collection and play Red Alert with Counterstrike and Aftermath virtually every day. It has worked ok since I first paid and installed it. For the last few days, when I start ...

c&c ultimate collection

HotStuff3020

Seasoned Novice

4 months ago

I also have another question. If our hard disks crash how do we re-install the games we have paid for if they do not appear in our Library?

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Collection","id":"message:5036787","revisionNum":1,"repliesCount":7,"author":{"__ref":"User:user:298340"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:command-and-conquer-franchise-en"},"conversation":{"__ref":"Conversation:conversation:5036787"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5036787"},"body@stripHtml({\"truncateLength\":200})":" I have The C&C Ultimate Collection and play Red Alert with Counterstrike and Aftermath virtually every day. It has worked ok since I first paid and installed it. For the last few days, when I start ...","body@stringLength":"1706","rawBody":"

I have The C&C Ultimate Collection and play Red Alert with Counterstrike and Aftermath virtually every day. It has worked ok since I first paid and installed it.

For the last few days, when I start Red Alert from the EA App it start loading and then I get a blank screen and the PC hangs. I have to cntl/alt/del to get to Task Manager and cancel ra95.dat to get control of my PC back. It may or may not be related to the latest Windows update which was a big one.

I contacted EA support chat and he suggested clearing the cache via the Start Menu, EA, App Recovery but that did not solve the problem.

He suggested reverting Windows back, but this version does not allow it and a) trying could screw up my entire PC b) the problem may not be related to the Windows update anyway (talk about a hammer to crack a nut).

He then told me to uninstall Red Alert and re-install it in the EA App. So, ok, I uninstalled it from the three dots in the Library (I had already tried repair and that did not work). But then there is no icon for Red Alert to re-install it. I have lost the game completely and the key that was registered to my original download!!

He literally then said he couldn't help me and ended the conversation having made me uninstall the game completely. I can't even keep trying in the hope it might work as it is no longer on my PC.

Incredible! EA can see I have paid and downloaded C&C Ultimate Collection already. Why can't they give me a key to download it all again or at least download Red Alert. That is the worst customer service I have ever known.

Am I the only one to have this problem?

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I have The C&C Ultimate Collection and play Red Alert with Counterstrike and Aftermath virtually every day. It has worked ok since I first paid and installed it.

I contacted EA support chat and he suggested clearing the cache via the Start Menu, EA, App Recovery but that did not solve the problem.

He literally then said he couldn't help me and ended the conversation having made me uninstall the game completely. I can't even keep trying in the hope it might work as it is no longer on my PC.

Am I the only one to have this problem?

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I also have another question. If our hard disks crash how do we re-install the games we have paid for if they do not appear in our Library?

","body@stringLength":"146","rawBody":"

I also have another question. If our hard disks crash how do we re-install the games we have paid for if they do not appear in our Library?

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