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Anonymous's avatar
Anonymous
8 years ago
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Command and Conquer Generals Zero Hour You have encountered a serious error

Hi

I recently purchased the Command and Conquer Ultimate Collection to play the game of my Childhood Command and Conquer Generals but whenever I got to launch the game I get and Error that pops up saying "You have encountered a serious error. Serious errors can be caused by many things including viruses, overheated hardware and hardware that does not meet the minimum specifications for the game. Please visit the forums at www.generals.ea.com for suggested courses of action or consult your manual for technical support contact information"

I have spent the past 3 hours looking for an answer for why it won't launch.

If anyone can help that would be great! Thanks!

  • if you have it on origin you need to do the following steps:

    1- open file explorer go to your origin games folder 

    2- go to c&c zero hour ( if you have the same problem at c&c generals do the same thing)  ////// for example:  local disk(d🙂/origin/command and conquer zero hour

    3- delete this file name (dbghelp.dll)

    4- then start the game

    --------------------------------------------------------------------------------------------------------------

    hope it works  🙂 

66 Replies

  • KidsMaggie's avatar
    KidsMaggie
    3 years ago

    Nope. Crashes at same point every time, well into the laser campaign. Can't finish 

  • KidsMaggie's avatar
    KidsMaggie
    3 years ago

    Got my refund. You should get yours. EA don't care their product doesn't work on Windows 10. While some fixes work on start-up and other patches, the game does NOT run as advertised. Don't bother no matter how nostalgic you may feel lol. 

  • You have encountered a serious error. Serious errors can be caused by many things including viruses, overheated hardware and hardware that does not meet the minimum specifications for the game. Please visit the forums at www.generals.ea.com for suggested courses of action or consult your manual for Technical Support contact information.
  • fix that worked for me after trying everything else.

    DELETE options.ini located in

    C:\Users\"YOURUSERNAME"\Documents\Command and Conquer Generals Zero Hour Data

    delete all the .logs in this folder aswell.

    go to Maps folder also located in

    C:\Users\"YOURUSERNAME"\Documents\Command and Conquer Generals Zero Hour Data

    and delete the cache file right at the bottom of the folder. once done load game and shes working!

    any problems find me on discord and post in the generals channel

    https://discord.gg/AS2MTk9Dj6

    These errors are always to do with resolution settings located somewhere in a config file. its the same for ALL games, you need to remove all traces of preconfiured settings so the game generates them based on your computer! especially as most of these old games are precompiled by someone else off of their PC settings, these settings wont be native to you and your PC might not support them. so ultimately you're wanting the game to have fresh new settings on launch, remember this if you try any other games. i had the same problem for total annhilation. it was a simple case of removing the config files so the game generates new ones for your system.

  • Я с делал точно как ты пишешь,и ничего не получилось нашёл подсказку и все заработала.Открываешь загрузочную папку генералы и находишь autorun открываешь блокнот и дописать ohtions.ini + запуск от имени админ

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