Command and Conquer: red alert redeem code problem

OK so I am having problem redeeming the 2 codes I have for EA origin and also the amount of lacking customer support for origin is amazing, the contact us page is 100% useless cant even find my game and yet still denies me the ability to get help :/

ALSO the product is NOT the ultimate collection but instead it made me click it... this also pushes back the help I will recieve kinda looks like there wanting me to post my keys on the forums for everyone to see as well :'(