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alvincanada's avatar
alvincanada
3 years ago
Solved

Command and Conquer Remastered -- Failed to launch

After downloading and installation through EA app, games can't startup and error pops up as. （asking to give permission, after pressing OK, failed to launch caused by error) My system is Windows 11....
  • bleearghh's avatar
    bleearghh
    3 years ago

    I had same issue but managed to get C&C Remastered to launch by selecting it in the EA App, clicking MANAGE, then View Properties and then adding -REDALERT to the Advanced launch options. After clicking OK to the admin prompt, the launcher successfully ran and allowed me to select my C&C original game or Red Alert.

    Hopefully this will work for others too until EA sort out the bugs in this awful EA app.

Starbuck057's avatar
Starbuck057
3 years ago

What message do you get? Does it simply not load?.

Another thing for you to try is to go to settings and find where it say in game overlay and turn that off.

benbeck's avatar
benbeck
3 years ago

I tried with other things I found on many forums ... can't get it work.

  • bleearghh's avatar
    bleearghh
    3 years ago

    @benbeck The EA App log file might give us an indication of what the problem is, if you can share it here. I'd suggest obtaining it as below:

    1) Log-on to your machine with an ADMIN account

    2) Run EA App

    3) Run C&C Remastered

    4) Quit EA App

    5) Upload log file which on Win 10 should be at: C:\ProgramData\EA Desktop\EAGEP.log

    • benbeck's avatar
      benbeck
      3 years ago

      tnx for your help.

      I can find something here :

      C:\Program Files\Electronic Arts\EA Desktop\EA Desktop

      but no .*log

      (sorry I can't answer for the next 2 hours ...)

      Please note I just bought the game this morning, it has NEVER worked (worth mentionning ...)

    • benbeck's avatar
      benbeck
      3 years ago

      0 [2023-02-22T10:34:44.276Z] PID: 22332 TID: 15960 INFO (eax::apps::utils::logAppInfo) [STARTUP] app[EAGEP], configurable[false], buildType[opt], processId[22332]
      1 [2023-02-22T10:34:44.276Z] PID: 22332 TID: 15960 INFO (eax::apps::utils::logAppInfo) Version: 12.115.0-5372-92c549332
      2 [2023-02-22T10:34:44.276Z] PID: 22332 TID: 15960 INFO (eax::apps::utils::logAppInfo) Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EAGEP.exe -REDALERT -DUMP_FULL]
      3 [2023-02-22T10:34:44.019Z] PID: 22332 TID: 15960 INFO (eax::apps::graphql::init) GraphQL env = url.production
      4 [2023-02-22T10:34:44.019Z] PID: 22332 TID: 15960 INFO (eax::apps::graphql::init) GraphQL url = https://service-aggregation-layer.juno.ea.com/graphql
      5 [2023-02-22T10:34:44.019Z] PID: 22332 TID: 15960 INFO (eax::apps::graphql::init) GraphQL service configured.
      6 [2023-02-22T10:34:44.090Z] PID: 22332 TID: 15960 INFO (eax:😕ervices::TelemetryDispatcher::Impl:😕etMachineHash) Machash[b115405727f91c7c65302444e64da19af6ffda37]
      7 [2023-02-22T10:34:44.095Z] PID: 22332 TID: 15960 INFO (eax::apps::experimentation::ExperimentationSystem::ExperimentationSystem) No experiments, resource file not found
      8 [2023-02-22T10:34:44.095Z] PID: 22332 TID: 15960 ERROR (eax::apps::experimentation::ExperimentationSystem::refreshExperiments) Failed to refresh experiments as the payload is empty
      9 [2023-02-22T10:34:44.099Z] PID: 22332 TID: 15960 INFO (eax:😕ervices::ipc::IpcServerImpl::runInternal) Ipc Server listening on [localhost:0] port [58670]
      10 [2023-02-22T10:34:44.109Z] PID: 22332 TID: 13076 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"app":"EAGEP.exe"},"taxonomy":"boot.sess.strt","throttleCount":0,"timestamp":"2023-02-22T10:34:44.096","weight":0.0}]
      11 [2023-02-22T10:34:44.114Z] PID: 22332 TID: 22588 INFO (?) [grpc] [subchannel.cc:1082] New connected subchannel at 000001F2E0755780 for subchannel 000001F2E07B1CA0
      12 [2023-02-22T10:34:44.440Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handleNewStreamClient) New client subscribed. streamUri[type.googleapis.com/eax.services.ipc.GameRunStatusNotif]
      13 [2023-02-22T10:34:44.441Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handlePeerConnectivity) Client connected [GlsIpcClientGep]
      14 [2023-02-22T10:34:44.441Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handleNewStreamClient) New client subscribed. streamUri[type.googleapis.com/eax.services.ipc.GameStartedSuspendedNotif]
      15 [2023-02-22T10:34:44.441Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handleNewStreamClient) New client subscribed. streamUri[type.googleapis.com/eax.services.ipc.GameResumedNotif]
      16 [2023-02-22T10:34:44.486Z] PID: 22332 TID: 8140 INFO (eax::apps::GameElevationProxyCoordinator::FsmHost::handleLaunchElevatedGame) Received request to launch game
      17 [2023-02-22T10:34:44.489Z] PID: 22332 TID: 8140 ERROR (eax::WinUtils::getUserImpersonationToken) Failed to get linked token. error code:[1312] error description[A specified logon session does not exist. It may already have been terminated.
      ]
      18 [2023-02-22T10:34:44.596Z] PID: 22332 TID: 13076 INFO (eax:😕ervices::TelemetryDispatcher::Impl::logTelemetryEvent) Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"params":{"app":"EAGEP.exe"},"taxonomy":"boot.sess.stop","throttleCount":0,"timestamp":"2023-02-22T10:34:44.581","weight":0.0}]
      19 [2023-02-22T10:34:44.629Z] PID: 22332 TID: 15960 INFO (?) [grpc] [chttp2_transport.cc:1813] ipv6:[::1]:58673: Sending goaway err={"created":"@1677062084.906000000","description":"Server shutdown","file":"D:\p4\grpc\1.22.1\src\src\core\lib\surface\server.cc","file_line":320,"grpc_status":0}
      20 [2023-02-22T10:34:44.878Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handleStreamCompleted) Client has unsubscribed from [type.googleapis.com/eax.services.ipc.GameRunStatusNotif]
      21 [2023-02-22T10:34:44.879Z] PID: 22332 TID: 22588 INFO (eax:😕ervices::ipc::IpcServerImpl::handlePeerConnectivity) Client disconnected [GlsIpcClientGep]
      22 [2023-02-22T10:34:44.893Z] PID: 22332 TID: 15960 INFO (eax:😕ervices::TelemetryDispatcher::Impl::term) Telemetry dispatcher terminated

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