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Anonymous's avatar
Anonymous
8 years ago

Crashes after donating cards and then trying to upgrade a unit with the coin.

Product: Command & Conquer: Rivals
Platform:Android Phone
List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) Moto Z3 Play and Samsung Tab S2
OS Version 8.1.0
What is your Player ID? #cgkqmcrw
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug After donating cards inside the alliance, and then moving to my units, to upgrade with the coin that was earned from donating, the game will crash and any coin or cards that I earned from crates or from the process of donating I lose it all. I am able to go in and donate the same cards again but as soon as I try to use the coin the game crashes. Anything that I earned from crates before the crash is lost completely. If I make the donation and then go play Battle as long as I win the battle I am able to use the coin, if I lose the battle I often lose coin because of losing the battle. This is been going on for 3 weeks now and is consistent to every time.
Steps: How can we find the bug ourselves? I have no idea, the game did not do this until a few weeks ago. Have no interest in spending money on the game if I am going to just loose what is added when I try to donate and upgrade.
Connection Type Wifi
Please select your region North America
Country United States

Using my mobile device to submit this and it is not allowing me to attach screen shots.

3 Replies

  • Hey @georgiojack sorry you're facing this issue. Does the game close and jump to the home screen on your device or does it freeze but you can still hear audio? Do you have any recent timestamp of this occurring? Thanks!

  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm having the same issue. I also get a "error 400: restart app" message

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @Neff1228 can you provide us some more details?

    When exactly did it happen and under what circumstances?

    Your PersonaID (found in Settings->About) would also be helpful.

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