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Nhympex443's avatar
Nhympex443
6 years ago
Solved

Directx eror Windows 10 64x Amd Video Card C&C Generals

on my windows 10 version computer, I'm having a nuisance. I'm having trouble playing Command and Conquer Generals. The name of the error, "please make sure you have directx 8.1 or higher installed. Also verify that your video card meets the minimum requirements." In my info, directx 12 is already installed and I have amd video card. Please help me. 

  • LordHoratio-N's avatar
    LordHoratio-N
    6 years ago

    Hi there Nhympex443

    Noticed you got this trouble starting the game.

    Follow these steps and try to start 

    Resolved issue C&C General & Zero hour for Windows 10 users.

    Open Installation folder for Origin games "Example"----> C:\Program Files (x86)\Origin Games\Command and Conquer Generals Zero Hour.
    Inside Open either C&C General & Zero Hour folder ---> Find specific .dll file called dbghelp.dll select the file and delete it.

6 Replies

  • LordHoratio-N's avatar
    LordHoratio-N
    6 years ago

    Hi there Nhympex443

    Noticed you got this trouble starting the game.

    Follow these steps and try to start 

    Resolved issue C&C General & Zero hour for Windows 10 users.

    Open Installation folder for Origin games "Example"----> C:\Program Files (x86)\Origin Games\Command and Conquer Generals Zero Hour.
    Inside Open either C&C General & Zero Hour folder ---> Find specific .dll file called dbghelp.dll select the file and delete it.

  • Nyerguds's avatar
    Nyerguds
    Hero+
    6 years ago

    @Nhympex443 

    The problem is that the "or higher" refers to higher versions of DirectX 8. The game can't use versions beyond DirectX version 9, so the fact that DirectX 10 or DirectX 11 is installed on newer windows machines by default nowadays doesn't help.

    The solution is simple; install DirectX 9.0c:

    • Download the DirectX Redistributables package from June 2010. Be sure to uncheck any other junk they want to add to it. It should be a file called "directx_Jun2010_redist.exe".
    • Run the downloaded file. It'll ask for a folder to unpack in. Make a new folder somewhere on your disk and unpack it there. It doesn't matter where you unpack it; it can be deleted afterwards anyway.
    • Go to the folder where you told it to extract.
    • Find "DXSETUP.exe", and run that to install the missing components.
    • After the installation finished, delete the folder you unpacked everything in.
  • mws9u0etb6k6's avatar
    mws9u0etb6k6
    3 years ago

    Thank you for this troubleshooting steps, it worked for me, now I can play the game again.

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