I am experiencing the following error message at random times when I try to play C&C Remastered:Video Card Driver Crash Detected!ERROR DXGI_ERROR_DEVICE_REMOVEDI have tried multiple registry edits that are suggested, driver updates/rollbacks, and nothing works. Here are the machine specs:HP Spectre x36011th Gen Intel Core i7-1165G716GB RAMIntel Iris Xe integrated graphics.The game runs smoothly and beautifully, until the crash occurs. It usually seems to happen when I try to bring up a menu by hitting the ESC key, but it has happened and multiple other times as well. The game is unplayable.

@Bucket_H60 I think this is related to Windows power settings. Make sure to always make sure the power plan is set to "maximum performance" on the video card, otherwise Windows may do stuff internally that the game equates to you unplugging the video card it was using.

@Nyerguds Not does not. ASUS K54C with integrated Intel HD 3000 (i3-2330M).I've actually received a reply direct from Petroglyph (email support) and and a game update/patch appears to be in the final stages before release! This was on June 9th, 2022.It will be pushed through Steam as normal. It sounds like if final testing doesn't produce any issues, this could occur fairly soon.This is very exciting news 😁

Hey @Bucket_H60 the error you are seeing is one relating to your GPU, the best thing to do is a clean install of your GPU drivers. You also need to ensure that you: Turn on vsync Perform a clean boot before attemting to play the game Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load Set all in game graphics settings to low in order to reduce the stress on your GPU. Set the high performance preset in your GPU control panel, as opposed to the high quality preset. Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc Darko

Darko, Thanks for the reply. I have done every one of the items you recommend, with no positive result. If it means anything, the error message never occurs during gameplay unless it is in a transitional state, such as loading a game, starting/ending a mission, or hitting ESC or selecting a menu. It occurs almost every time one of those things happens. When gameplay is functional, it performs perfectly, even at the highest performance settings.

@EA_Darko Same here, I have Razer Book 13 i7, Iris XE, Game crashes every time I am trying to load or start. Btw, the first install it has worked but then started crashing. I have also Blade Stealth and on Nvidia it is working but on Iris Xe not. Please have a look and maybe issue update.

DXGI_ERROR_DEVICE_REMOVED - Command and Conquer Remastered

18 Replies

gjroy15
4 years ago
Did you manage to get this resolved? C&C remastered worked OK for me, very few crashes. Red Alert Remastered is constantly crashing however.
MaddenJMF
4 years ago
@NyergudsThis is simply not the case as it's playable on a 10 year old dual core i3 with 8GB ram, yet not possible on my Dell Inspiron 16 plus with i7 11th Gen Octacore. This is DRIVERing me insane.
Nyerguds
Hero+
4 years ago
@MaddenJMF Does the 10 year old i3 have a dedicated video card, though?
MaddenJMF
3 years ago
@Nyerguds Not does not. ASUS K54C with integrated Intel HD 3000 (i3-2330M).
I've actually received a reply direct from Petroglyph (email support) and and a game update/patch appears to be in the final stages before release! This was on June 9th, 2022.
It will be pushed through Steam as normal. It sounds like if final testing doesn't produce any issues, this could occur fairly soon.
This is very exciting news 😁
only4pro_nyholm
3 years ago
Any news when we can expect an update? Anyway to get a beta test update? I'm frustrated
Nyerguds
Hero+
3 years ago
@only4pro_nyholmi Seems there's something about it on the Petroglyph discord server. So you should probably look there.
WesternGailes
5 months ago
Hi
I've just bought this game and I'm suffering the same type of crash with Red Alert Remastered. I see it is over two years since the last post on this. Was there a resolution? A patch?
You've taken my money EA, can you help me get this working or refund me?
Thanks
Paul
kuriplax
Rising Newcomer
8 days ago
Nothing new? :(
Same problem here with Intel iris Xe graphics

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DXGI_ERROR_DEVICE_REMOVED - Command and Conquer Remastered

18 Replies

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