Forum Discussion

7 years ago

Solved

EA doesn’t accommodate hearing impaired. Not competitive

Product: Command & Conquer: Rivals Platform:Apple iPhone List the specific devices you play with (e.g. iPhone 6s Plus, Samsung Galaxy S7) iphone X OS Version latest What is your Player ID? Psigno...

EA_Barry
7 years ago
@Psignosys

We do absolutely try to accommodate everyone and we have a specific section of Answers HQ for Accessibility issues, maybe you could make a post in that section to highlight this particular issue, thanks.

https://answers.ea.com/t5/Accessibility/ct-p/accessibility-en

Psignosys

7 years ago

I’ve come to learn that there are audible cues that can be used as tactical advantage in gameplay. Early game, you can hear opponent harvesters, buildings, and unit deployments which can be used against the opponent. In a competitive space, this can be critical. EA could use some good PR and out in subtitles options during game play. Especially if they are serious about making this competitive.

A great video on designing for disabilities:

https://youtu.be/4NGe4dzlukc

PremierVenoth

7 years ago

Really? Man, I've been playing it like every other mobile game I have... no volume. I'm not super competitive - but I'll have to give it a shot.

That being said - I agree. Whether for hearing impaired or you just don't want the music and sounds or EVA's melodious voice brings you back to 1997 C&C: TS and you're like... 'what game am I even playing now?' - for many reasons there should be options to make playing with and without sound as similar an experience as is possible.

RxyDxy1
7 years ago
I agree that games should aim to be more inclusive, but I suppose it's also tough, because you also don't want to affect the core gameplay, since it's really hard to stop any hearing person from using the resources for hearing impaired ppl as an advantage. (eg. visual cues). Visual cues may even be more advantageous in the game, since sounds tend to overlap a lot while playing the game, so I don't always catch every audio cue, but visual cues are probably way easier to notice. Maybe there could be an option where you take away the audio cues and replace them with visual cues, which might prevent a hearing person from abusing it completely.