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Anonymous's avatar
Anonymous
13 years ago
Solved

Funds for free bonus seems to be a SHAM!

I bought 'funds for free' on a bonus that ran between 31 Jan to 4 Feb. I purchased by funds on the 3 Feb but did not rx the bonus.  After several chat conversations, being kept on hold for for over 45 minutes everytime i called the help number which i was advised to call, I am a little peeved.  I have to the conclusion that offering funds on a bonus is a sham.

 Do not offer bonuses if you have no intention of honoring them!

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello,

    The colleague I had been in touch with notified me that he granted your account a full refund.

4 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello there,

    it looks like your case is still being processed. I'll have a colleague take a look at it. 🙂

  • Anonymous's avatar
    Anonymous
    13 years ago

    The issue has been 'under review' for more than 20 days.  Totally displeased with the support here. 

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hello,

    The colleague I had been in touch with notified me that he granted your account a full refund.

  • Anonymous's avatar
    Anonymous
    13 years ago

    Full refund granted.  Many thanks.

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