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Player_ri0dvl9q's avatar
Player_ri0dvl9q
6 years ago

Game does not start after updating to 1.5.0

Phone: OnePlus 5 running on Android 7.1.1 After updating to 1.5.0 on Apr 24, game freezes on the loading screen (picture of mammoth tank, predator, titan, orca, etc.). The 3 loading dots freeze anim...
EA_Grasshopper's avatar
EA_Grasshopper
Icon for EA QV Team rankEA QV Team
6 years ago

Hey @Player_ri0dvl9q thanks for reaching out! Sorry you're facing this issue. Do you happen to know your Persona ID? A 13 digit number that was in Settings > About. If not, do you know your in game name? Thanks!

Player_ri0dvl9q's avatar
Player_ri0dvl9q
6 years ago

I noticed that at intermittent times (3 times over a course of a few hours), my phone would screen off then reload to my launcher screen (GO Launcher) and ask for my screen pattern (not just my fingerprint). This is typical of when I first boot, so I think my GO Launcher was resetting itself. I froze GO Launcher using Titanium Backup, ran Rivals from stock launcher, and things were ok since. I unfroze GO Launcher and Rivals still works. Strange, but issue seems to be resolved. Let me know if you still need my user ID.

  • EA_Grasshopper's avatar
    EA_Grasshopper
    Icon for EA QV Team rankEA QV Team
    6 years ago

    Thanks for the update @Player_ri0dvl9q much appreciated. Glad you got back into the game. If I could still have your ID that would be great, there may be some logs that help us identify what happened. Feel free to DM me if you prefer. Thanks!

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