Forum Discussion

Anonymous

10 years ago

Solved

[Help] Command and Conquer Exception in Exception Handler

Please help. What is actually happening: I've been searching all over the internet for the solution to this but nothing I have tried works! When i launch Command and Conquer Tiberiuim Wars and ...

Anonymous
9 years ago
Hello all, I fixed the issue by going back from windows 10 to windows 8.1 nothing else seemed to work. hope this helps! :D

EA_Barry

Community Manager

10 years ago

@motorbikeac

It is probable that this issue is caused by certain Intel video drivers for the video processing hardware that is part of your CPU.

This point to the fact that your nvidia GPU is not being used when you try to play this game.

Please try the following steps to help ensure your 730A GPU is actually used. The .exe shown below is just an example, you should choose your exact game executable.

Open the nvidia Control Panel
Click Manage 3D settings
Click the Program Settings tab
Click the Add button
Select the game from the list or click browse and navigate to C:\Program Files (x86)\Origin Games\Command Conquer 4 Tiberian Twilight\
Select CNC4Game.exe and then Open
Customise individual settings if you like
Exit nvidia control panel and try playing.

Try this procedure and let us know if you are able to play, thanks.

Anonymous
10 years ago
No luck, the error still persists. By the way the error is with Command and Conquer 3 I haven't tested this on Tiberium Twilight.

I have spoken with someone from EA support but they told me to downgrade my windows version from windows 10 to windows 8.1 or 7. The thing is I can't it doesn't work or I just don't know how. My computer doesn't have a DVD port so I can't restore back to windows 10. But maybe there's a different way? Because I don't really want to loose all my stuff, anyways let me know if there is anything else I should try out.

Thanks for the response, it is reassuring to know that people are willing to help.
- Nyerguds
  Hero+
  10 years ago
  @motorbikeac
  
  Well, for people who only have the Intel HD graphics, the driver downgrade was indeed the only solution we found. If I remember correctly, the driver was from June 2014. But if you get the same problem if you got an NVidia card, this is probably caused by the game not using the NVidia one. I'd say, google around and see if you can find something about games using the inbuilt card instead of the plugged one, and see if you can find a way to switch it.
  - Anonymous
    10 years ago
    Oh no when I downgraded my Intel Drivers to June 2014 it didn't give me the exception in exception handler it said something like make sure you graphics card can handle this game and that you've got directx 9 or higher, which both of these are fine so I'm a bit stuck on what to do.
Fraserman1
7 years ago
I am also have a similar problem but not with the Nvidia i have an intel 15-4200, any ideas on how to fix???