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RealisticBacon's avatar
RealisticBacon
3 years ago
Solved

I still haven't recieved my refund

35 days ago I bought Command and Conquer ultimate collection. Long story short, half of the games in the bundle worked, but I already owned them (Command and conquer tiberium dawn and red alert 1 in ...
  • EA_Lanna's avatar
    EA_Lanna
    3 years ago

    Hi @RealisticBacon,

    Thanks for checking it. There's no need to verify anything here on the forums. We can't look into billing issues on Answers HQ and it's best to protect your information while posting online. I've removed those attachments to protect the details about that transaction.

    That information will be helpful to reach back out to the support team directly with. The transaction ID will help them locate the purchase quicker and from there they can examine what might be happening with that particular transaction for you.

    Thanks, 

    EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @RealisticBacon,

Thanks for checking it. There's no need to verify anything here on the forums. We can't look into billing issues on Answers HQ and it's best to protect your information while posting online. I've removed those attachments to protect the details about that transaction.

That information will be helpful to reach back out to the support team directly with. The transaction ID will help them locate the purchase quicker and from there they can examine what might be happening with that particular transaction for you.

Thanks, 

EA_Lanna

RealisticBacon's avatar
RealisticBacon
3 years ago
@EA_Lanna Thank you for taking your time. While this isn’t an exact solution to my problem, I will mark it as a solution since at least now I know what to do. Bye!

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