attached the error i got. Changing the display drivers does not help
Tried to install C&C Generals Zero hour with the same issue.
Please see log below:
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Install Date: 07/29/2024
19:09:25 Started logging
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19:09:26 Install Location: C:\Program Files\EA Games\Command and Conquer Generals Zero Hour\
19:09:26 Install Locale: en_US
19:09:26 Initialized installation config.
19:09:26 CommandLine: install -locale en_US -installPath "C:\Program Files\EA Games\Command and Conquer Generals Zero Hour" -autologging -Req:directx -Req:vc2010sp1MFCUpdate -Req:vc2015 -desktopIcon=1
19:09:26 EAInstaller version: 5.07.22.00
19:09:26 Original System Version (10.0.22631)
19:09:26 Launching System Version (6.2)
19:09:26 Touchup running under compatibility mode
19:09:26 OS: Microsoft Windows 8
19:09:26 Data reader initialized.
19:09:27 Data reader config: LOCALE = en_US
19:09:27 Data reader config: INSTALL_LOCATION = C:\Program Files\EA Games\Command and Conquer Generals Zero Hour\
19:09:27 Data reader config: INSTALL_LOCATION_DOUBLE_BACKSLASH = C:\Program Files\EA Games\Command and Conquer Generals Zero Hour
19:09:27 Data reader config: CREATE_DESKTOP_ICON = 1
19:09:27 Data reader config: 32BIT = 0
19:09:27 Data reader config: 64BIT = 1
19:09:27 Processing EAIN file 'C:\Program Files\EA Games\Command and Conquer Generals Zero Hour\__Installer\Touchup.dat'.
19:09:27 Installation registry missing. Game not yet installed.
19:09:27 (Config)Studio: EA Games
19:09:27 (Config)Game Name: Command and Conquer Generals Zero Hour
19:09:27 (Config)Display Game Name: Command & Conquer™: Generals and Zero Hour
19:09:28 (Config)Updating ForceUninstallAllFiles to: 0
19:09:28 (Config)Updating ForceUninstallAllFiles to: 1
19:09:28 EAI data version: 5.07.22.00
19:09:28 The EAI build_guid is 9a231623e95f4c6cb0b5c6d0a3b4d456
19:09:28 Start redistributables install phase
19:09:30 Started DirectX Install Phase
19:09:30 Launching process:
Command: "C:\Program Files\EA Games\Command and Conquer Generals Zero Hour\__Installer\directx\redist\dxsetup.exe" /silent
Working directory: C:\Program Files\EA Games\Command and Conquer Generals Zero Hour\__Installer\directx\redist\
19:09:37 Process exited with exit code -9.
19:09:37 Error installing DirectX runtime. Please check DirectX install log file typically in C:\Windows\Logs\DirectX.log.
19:09:39 Installer finished with exit code: 1
19:09:39 Shutting down data reader.
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see log for installations multiple times of C&C Yuri attached
@leon_trotzky wrote:
19:09:37 Error installing DirectX runtime. Please check DirectX install log file typically in C:\Windows\Logs\DirectX.log.
So... did you do that?
The DirectX package it tries to install is probably the DirectX Redistributables package from June 2010. You could try installing it manually and see if that makes the installation skip this check. Or, just run the "dxsetup.exe" it mentions there, if it's in the folder.
Thanks for your message.
I downloaded the file you mentioned and the install failed. I am attaching the log as well as a screen capture from dxdiag command.
Hope you can provide guidance on what to do next so I can fix this issue
@leon_trotzky Well, did you look inside the logs?
The directx.log doesn't actually seem to contain any error messages; it just shows the component is apparently already installed.
The DXError.log seems to complain about being unable to load the "C:\Windows\system32\xactengine2_0.dll" library. Did you check if the mentioned file exist on your system?
Note that this is a 32-bit game, so it might actually be looking for this "xactengine2_0.dll" inside "C:\Windows\SysWOW64", which is the 32-bit compatibility folder for system32. I have the library in both locations, but the file sizes are diffferent (348kb for system32, 225kb for sysWOW64), since one is the 64-bit version and the other the 32-bit version.
(I really don't understand why they didn't just call the folder "system64" on 64-bit systems. Calling the 32-bit compatibility folder something with "64" in the name is extremely confusing)
