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hi,
i did this report (with link to this thread here)already yesterday. thank you. may the might be with you to fix it :eahigh_file:
regards
@Icebox049 Hi,
Would you mind doing that again, but this time copying the ID over? I need the ID in order to be able to access it on my end.
Cheers,
Nils
- 10 years ago
Hi,
here the ID: 0936055580042e3c
Made a Screenshot for safety too.
regards
SidewinderDE
- EA_Nils10 years ago
Community Admin
@Icebox049 Thank you, acknowledging receipt!
As for your question in your report, its the latter.
The code has been redeemed on your account, we can see that in our system. The issue is indeed with an error with this particular code set apparently not populating properly in the library, something that we are still looking into further.
I ll keep you posted, thanks for your ongoing patience.
Cheers,
Nils
- 10 years ago
Problem fixed! :eahigh_file:
Thanks and thumbs up for the Support!
regards
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